Job DescriptionJob Description:- Implement, support, and enhance manufacturing application solutions including MES, WMS, and related production systems.
- Provide Level 1 support for mission-critical manufacturing platforms, including occasional after-hours or weekend support during production-impacting incidents.
- Analyze business and manufacturing processes to identify opportunities for increased efficiency, productivity, safety, and system performance.
- Develop and document functional and technical requirements to support business operations and future system enhancements.
- Troubleshoot application, interface, and infrastructure issues while coordinating with vendors and internal support teams to drive timely resolutions.
- Monitor system interfaces, application logs, and error reporting tools to proactively identify and resolve issues.
- Create and maintain technical documentation, work instructions, and knowledge base articles.
- Support implementation and deployment activities for new manufacturing technologies and strategic enterprise solutions.
- Manage ongoing support requests, system administration activities, and maintenance tasks.
- Support PC and server infrastructure within manufacturing facilities, including backup and recovery administration.
- Collaborate with infrastructure and operations teams to execute system upgrades, changes, and integrations.
- Participate in planning and continuous improvement initiatives for regional and global manufacturing systems.
- Ensure system functionality is thoroughly tested and validated during upgrades and future platform migrations.
- Deliver exceptional customer support and maintain strong communication with plant personnel, vendors, and stakeholders.
Required Qualifications:- Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent professional experience.
- Minimum 5-9 years of IT experience, including hands-on experience with manufacturing system implementations.
- Minimum 1-3 years of experience within the automotive manufacturing industry preferred.
- Experience supporting high-availability or production-critical environments.
- Knowledge of manufacturing hardware including barcode scanners, thermal printers, and related shop floor peripherals.
- Experience supporting MES or WMS systems in a manufacturing/shop floor environment.
- Familiarity with PLC communication architecture.
- Understanding of networking fundamentals including LAN/WAN, firewalls, DHCP, DNS, and subnets.
- Scripting and automation experience using PowerShell, Bash, or Python.
- Experience with infrastructure technologies including:
- Active Directory
- Group Policy
- Virtualization (VMware/Hyper-V)
- Backup and recovery solutions (e.g., Veeam)
Preferred Qualifications (Experience Level, Skills, Knowledge):- Experience working within a global organization or automotive supplier environment.
- Knowledge of programming languages such as C++, Java, or JavaScript.
- Experience with relational databases such as SQL Server and Oracle.
- Experience with Kepware or industrial connectivity platforms.
- Strong troubleshooting, communication, and customer service skills.
What You'll Bring- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced manufacturing environment.
- Excellent communication and collaboration skills across technical and non-technical teams.
- A proactive mindset with a passion for continuous improvement and operational excellence.
- Ability to quickly learn new technologies and adapt to evolving business needs.
- Demonstrates exceptional attention to detail with the ability to accurately analyze, troubleshoot, document, and resolve technical issues in fast-paced manufacturing and production environments.
Essential Common Requirements for all Employees:Business Operating System (BOS): Understand, apply and meet all function-related BOS requirements.
Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.
Product Safety: Understand, apply and meet all function-related Product Safety requirements.
Compliance: Understand, apply and meet all function-related Compliance requirements
Information Security: Understand, apply and meet all function-related IT / Information Security and confidentiality of YFAI information requirements.
Must comply with all company policies and procedures.
Employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.
Physical Ability Requirements:Stationary Position (Sitting or Standing): Constantly
Movement (Walking): Constantly
Carry Weight (Lifting up to XX lbs): Occasionally
Communication (Seeing/Talking/Hearing): Constantly
Use Hands/Fingers (Operate computer, printer, phone): Constantly
Language Required and Preferred: Required: English (Fluency with Reading, Writing, Speaking)
Work Environment: Plant Floor, Office Environment Works closely with others, perhaps within a foot of another person Often exposed to distracting sounds and noisy conditions Exposure to hazardous equipment on a daily basis
