RoleStable builds products that sit at the junction of software and operations. We file paperwork with governments, operate properties and warehouses throughout the country, and interface with regulatory bodies.
As the first product operations hire at Stable you will help us accelerate: establishing, operationalizing, and scaling how we build products that require both engineering and operational excellence.
We're early, and we have ambitions to empower many more of the 36 million businesses based in the US. We know this role and team will evolve, and you will be responsible for helping it take shape. Here are a few examples of the types of projects we think you may work on:
- Build tools to empower teams: Take messy, manual, and outdated tools and workflows and turn them into durable systems with AI; own and improve internal tooling, operationalize how our CX team uses AI, and more.
- Manage regulators + vendor: work with Product, Address Network, and Mail Operations to maintain USPS compliance, own product-facing relationships with financial institutions, interface with product-facing service providers, and more.
- Accelerate product velocity: own early and manual operational workflows required for core product launches; manage teams of contractors; work directly with Product to iterate quickly to go from MVP to General Availability.
- Analyze and act: work across the business to execute on top priority projects; instrument and analyze data, establish KPIs, monitor cohorts, design experiments, and update processes that move metrics.
This role is ideal for creative operationalists that are invigorated by solving hard problems, thinking outside of the box, and moving fast.
What you value- Be human: Lead with empathy, act with authenticity, and enjoy what you do.
- Stay curious: Invent novel solutions by asking why, listening, and tinkering.
- Act quickly with purpose: Focus on what matters, iteratively improve, and move urgently towards the goal.
- Insist on exceptional outcomes: Strive for excellence and take ownership over the outcomes you deliver.
- Exceed customer expectations: Create delightful experiences with each interaction.
ā¢ What you'll do- Directly support Product by operationalizing processes required to provide our service to our customers like filing paperwork, handling computer vision edge cases, resolving failed check deposits, and more.
- Manage relationships and downstream regulatory requirements that are core to our product offering - USPS, financial institutions, state governments, and other service providers.
- Build internal tools for our teams.
- Establish and enforce our stance on risk in coordination with Finance + Legal; improve our compliance, KYB, and verification processes.
- Whatever it takes; you will be handed some of the hardest and messiest problems.
- Technologies we use: MySQL, Metabase, Claude, Posthog, React, TypeScript, Retool
Requirements- 3+ years in a product or operations facing role (product manager, business operations, engineer, etc)
- Experience building software
- Excellent communication skills; evidence of exceptional organization or project management
- Comfortable working in a fast-paced, high-growth environment, balancing quick wins with longer-term strategic thinking
- Nice to have: experience with SQL and analytics tools like Posthog or Amplitude
- Nice to have: experience in startup environments or early-stage product work.
What we offer- Competitive salary and generous equity
- Unlimited paid vacation
- Medical, dental, and vision insurance
- Home office set-up
- Work from anywhere within US time zones (GMT-5 to GMT-10)
- Opportunities to shape the future of Stable and grow into leadership roles š
