5+ years of product management experience in developer tools, infrastructure, SaaS, or AI products
Strong product intuition with an analytical mindset
Experience with growth, onboarding, activation, or self-serve experiences
Ability to analyze data and make decisions with incomplete information
Deep understanding of product-led growth principles
Excellent communication skills, both written and verbal
Proven ability to collaborate with design and engineering teams
Empathy for developers and technical users
Responsibilities
Own the self-serve experience from discovery to activation and retention
Develop insights by engaging with Pro customers
Conduct interviews with churned and at-risk customers to identify pain points
Enhance onboarding and collaboration workflows to reduce time-to-value
Create systems for users to uncover new features and products
Define metrics and experiments to analyze user behavior
Collaborate with key teams to align product growth and user experience
Translate customer feedback into actionable product and growth improvements
Benefits
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
AI Stipend
Full Job Description
We're looking for a Product Manager to own self-serve and product-led growth business. This person will be responsible for making Braintrust easy to discover, adopt, activate, and expand without requiring human intervention. You'll sit at the intersection of product, growth, design, engineering, and data to help more teams experience value from Braintrust faster.
What you'll do
Own the end-to-end self-serve experience, from first visit through activation, retention, and expansion
Develop a deep understanding of successful Braintrust teams by working directly with Pro customers, identifying the behaviors, workflows, and product usage patterns that correlate with long-term retention and expansion
Conduct regular interviews with churned, downgraded, and at-risk customers to understand why they leave and where the product falls short
Improve onboarding, setup, experimentation, and collaboration workflows to reduce time-to-value
Build systems that help users discover new capabilities and adopt additional products over time
Develop instrumentation, funnels, and experiments to understand user behavior and drive improvements
Partner closely with engineering and design to ship high-quality experiences quickly, with marketing to align acquisition, onboarding, lifecycle, and conversion experiences, and with sales and customer success to ensure a seamless transition between self-serve and enterprise motions
Translate customer insights into product improvements, onboarding experiences, and growth initiatives that increase long-term customer success
Own key metrics including activation, retention, conversion, expansion, churn, and product-qualified pipeline
What we're looking for
5+ years of product management experience, ideally in developer tools, infrastructure, SaaS, or AI products
Strong product intuition combined with a highly analytical mindset
Experience owning growth, onboarding, activation, monetization, or self-serve experiences
Comfortable diving into data, running experiments, and making decisions from imperfect information
Strong understanding of product-led growth principles and business models
Excellent written and verbal communication skills
Ability to work directly with designers and engineers to drive execution
Deep empathy for developers and technical users
Bonus points
Experience building products for AI developers
Experience with pricing, packaging, and monetization
Familiarity with developer workflows, APIs, SDKs, and open source communities, or an engineering background
Experience building growth loops and referral systems
Startup experience in a high-growth environment
Success in this role
Within your first year, you will:
Increase activation, retention, and expansion across our self-serve business
Build a repeatable understanding of why customers succeed, expand, and churn-and use those insights to shape the product roadmap
Create scalable growth and retention loops that compound over time
Help establish Braintrust as the default platform for teams building AI products and agents
Braintrust is building the infrastructure layer for AI development. If you're excited about product-led growth, developer tools, and helping shape how the next generation of software gets built, we'd love to talk. Benefits include
