Salesforce

Product Manager, Customer Success

Salesforce$110K — $130K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of product experience in a highly analytical, strategy, or technology-centric role
  • Proven track record in requirements gathering, writing product specs, and managing agile development lifecycles
  • Foundational understanding of Salesforce Platform, particularly Service Cloud and enterprise Customer Success
  • Exceptional storytelling and presentation skills for diverse audiences
  • Intermediate to advanced grasp of product prioritization frameworks and data-driven decision-making
  • Ability to work independently under aggressive deadlines in a fast-paced, global team environment

Responsibilities

  • Translate product strategy into sprint plans and prioritize the backlog
  • Represent the voice of the user through research and defining problems with empathy
  • Break down complex epics into user stories with clear acceptance criteria
  • Build close working relationships across the business and demo features to leadership
  • Act as the delivery team's primary point of contact and protect engineers from distractions
  • Consult with engineering on scalable solutions for the broader Salesforce platform

Benefits

  • Front-row seat to how Salesforce's Customer Success organization operates
  • Opportunity to build tools that enhance the performance of the Customer Success team
  • Role involves intersection of product, engineering, and AI innovation
  • Chance to shape both the product roadmap and team culture
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About the Role

Salesforce's global Customer Success organization runs on the tools we build for it — and this role owns the product portfolio behind that internal ecosystem. As Product Manager on the DET team, you'll bridge strategy and execution, designing applications that help Customer Success do its best work. You'll oversee our internal Service Cloud instance, AI automation built on Prompt Builder, agentic AI use cases, and custom Force.com applications. We are looking for a storyteller and agile expert who can balance scope, resources, and timelines while staying closely connected to the people who use what you build.

What You'll Be Doing

  • Agile execution: Translate product strategy into sprint plans, prioritize the backlog, and adapt as business objectives shift

  • User advocacy: Represent the voice of the user through research, interviews, and shadowing — defining problems with empathy so we build the right solutions, not just the requested features

  • Backlog management: Break down complex epics into user stories with clear acceptance criteria, partnering with architects and engineers to confirm technical feasibility

  • Stakeholder alignment: Build close working relationships across the business, demoing new features to leadership and feeding their input into future development cycles

  • Team shielding: Act as the delivery team's primary point of contact, protecting engineers from distractions and keeping the environment collaborative and transparent

  • Strategic optimization: Consult with engineering on scalable solutions that address needs across the broader Salesforce platform

What We're Looking For

Required Qualifications

  • 7+ years of product experience in a highly analytical, strategy, or technology-centric role

  • Proven track record in requirements gathering, writing product specs (metrics, goals, use cases), and managing agile development lifecycles

  • Foundational understanding of the Salesforce Platform, particularly Service Cloud and enterprise Customer Success functions

  • Exceptional storytelling and presentation skills, with the ability to influence audiences from technical analysts to executives

  • Intermediate to advanced grasp of product prioritization frameworks and data-driven decision-making

  • Ability to work independently under aggressive deadlines in a fast-paced, global team environment

Preferred Qualifications

  • Deep understanding of SaaS business models, operations, and Customer Success workflows

  • Agile/Scrum certification (CSPO or PSPO) or a Salesforce certification such as Force.com or Service Cloud Consultant

  • Hands-on exposure to Force.com and Visualforce development

  • A related technical degree

Why Join?

You'll get a front-row seat to how Salesforce runs its own Customer Success organization — with the opportunity to build the tools that make that team better. This role sits at the intersection of product, engineering, and AI innovation, giving you room to shape both the roadmap and the culture of a high-performing, fast-moving team.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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