Responsibilities- Understand and communicate how customers are using the product and new problems we can solve with innovative features and workflows
- Organize and share customer requirements and priorities with the development team to collaborate and prioritize on the product's roadmap and release timelines
- Work with customers, potential customers, our Professional Services organization, and partners to collect requirements on features that solve problems and provide value
- Communicate the product roadmap and release timelines to customers and staff
- Lead and support customer product briefings and conference presentations
- Represent ArcGIS Aviation Airports and ArcGIS Aviation Charting as the product expert on social media platforms
- Collaborate with Global Business Development, the partner team, international distributors, and product marketing to develop and execute go-to-market strategies
- Work with Product Marketing to develop messaging that will create demand for ArcGIS products in the airports and aviation space
- Meet with key customers to understand their business needs and assist with mission critical projects
- Ensure internal launch readiness for product updates with sales, technical support, customer service, and training
- Enable Global Business Development, the partner team and international distributors to effectively engage with prospective customers
Requirements- 2+ years of experience in a similar position supporting similar responsibilities
- Professional experience supporting commercial software development and release. Examples of this include product management, product development, product testing, software release, user assistance, software configuration, or product marketing
- Capability to effectively document and verbally communicate market requirements to development staff
- Proven experience supporting technology innovation through aligning software capabilities with market opportunities
- Experience in airports, aviation, aviation charting, or related fields
- Ability to cultivate strategic relationships with customers and partners
- Ability and willingness to travel
- Bachelor's degree in Geographic Information Systems (GIS), Computer Science, Business Administration, Marketing, or related field
Recommended Qualifications- Master's degree in Geographic Information Systems (GIS), Computer Science, Business Administration, Marketing, or related field
- Experience in GIS and location-based content
- Experience with international and domestic aviation-related standards and specifications
- Experience and certifications with the Pragmatic Framework
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Total RewardsEsri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$91,520-$151,424 USD
