Process Analyst (ServiceNow)Job Level: W2T Consultant
Job Location: Hybrid/Onsite Tuesday to Thursday in West Loop, Chicago, IL
Travel Expectations: 0%
Job Classification: Temporary (W2T)
In this role, you will: - Evaluate current business processes to identify inefficiencies, bottlenecks, and automation opportunities.
- Design future state workflows aligned with organizational goals and ServiceNow best practices.
- Partner with ServiceNow developers and platform owners to translate business requirements into functional specifications.
- Create and maintain process documentation, including SOPs, process maps, and user guides.
- Support ServiceNow enhancements, testing cycles, UAT, and release management activities.
- Analyze process performance using KPIs and recommend continuous improvement initiatives.
- Facilitate workshops, requirements sessions, and stakeholder reviews to ensure alignment and adoption.
- Ensure processes comply with ITIL standards and organizational governance frameworks.
Who You Are: - 3-7 years of experience in business process analysis, workflow design, or process optimization.
- 2+ years of hands on experience with ServiceNow, preferably within ITSM (Incident, Problem, Change), CMDB, or HRSD modules.
- Strong understanding of workflow automation, service delivery, and process governance.
- Proficiency with process mapping tools such as Visio, Lucidchart, or Miro.
- Ability to translate business needs into clear, actionable requirements for technical teams.
- Experience supporting ServiceNow configuration, testing, and release cycles.
- Familiarity with ITIL v3 or v4 frameworks; certification is a plus.
- Excellent communication, documentation, and stakeholder management skills.
Total Rewards:We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance
- Remote and Hybrid Work
- Time Off When You Need It
- Benefits That Flex
- Professional Development
While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.
