Reporting Analyst (ServiceNow)

Job Level: W2T Consultant

Job Location: Hybrid/Onsite Tuesday to Thursday in West Loop, Chicago, IL

Travel Expectations: 0%

Job Classification: Temporary (W2T)

The Reporting Analyst is responsible for developing, maintaining, and optimizing reporting solutions that support data-driven decision-making across the organization. This role requires strong analytical skills, deep experience with reporting tools, and hands-on expertise with ServiceNow reporting, dashboards, and performance analytics. The ideal candidate brings 3-6 years of reporting or data analysis experience, including 2+ years working with ServiceNow.

In this role, you will:

• Develop, maintain, and enhance reports, dashboards, and scorecards within ServiceNow Performance Analytics and Reporting modules.
• Analyze data trends, KPIs, and operational metrics to provide actionable insights to leadership and stakeholders.
• Partner with ITSM, business operations, and ServiceNow platform teams to understand reporting needs and translate them into scalable solutions.
• Ensure data accuracy, consistency, and integrity across all reporting outputs.
• Create documentation for reporting processes, data definitions, and governance standards.
• Support ad-hoc reporting requests and provide guidance on data interpretation.
• Monitor ServiceNow data quality and collaborate with process owners to resolve discrepancies.
• Automate recurring reports and streamline reporting workflows to improve efficiency.
• Participate in ServiceNow enhancement cycles, including testing and validation of reporting changes.

Who You Are:

• 3-6 years of experience in reporting, data analysis, or business intelligence.
• 2+ years of hands-on experience with ServiceNow, including reporting, dashboards, and performance analytics.
• Strong proficiency with data visualization and reporting tools (e.g., Power BI, Tableau, Excel).
• Solid understanding of ITSM processes (Incident, Problem, Change, Request) and how they translate into reporting metrics.
• Ability to analyze large datasets, identify trends, and communicate insights clearly.
• Experience with SQL or data querying techniques is a plus.
• Strong documentation, communication, and stakeholder-management skills.

Total Rewards:

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.

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