Motorola Solutions

Process Analyst - Business Process Excellence & Technology

Motorola Solutions$90K — $100K *
US-Anywhere
+ 19 other locationsRemote
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree & 5+ years in business process management, analysis, or operational transformation.
  • Proficient in Visio, Lucidchart, or similar BPM tools.
  • Experience in managing cross-functional processes.
  • Ability to drive Lean and continuous improvement initiatives.
  • Strong analytical and communication skills.

Responsibilities

  • Lead end-to-end process discovery, mapping, documentation, and optimization.
  • Develop enterprise process maps and Standard Operating Procedures (SOPs).
  • Identify process gaps and improvement opportunities.
  • Facilitate process workshops with business stakeholders.
  • Translate operational needs into scalable business solutions.
  • Drive automation of business processes using enterprise technologies.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Job Description

As a Business Process Analyst within our Global Sales Operations organization, you will own the high-impact mapping and optimization of cross-functional workflows across the ecosystem. This role focuses deeply on the "Why" and the "Business Flow," aligning stakeholders on critical operational changes and standardizing procedures prior to technical development. Operating at the intersection of business strategy and technical enablement, you will partner closely with Sales Operations, IT, Product, Finance, and other business leaders to evaluate, redesign, and automate processes that improve operational efficiency and customer experience.

Process Mapping & Optimization
  • Lead end-to-end process discovery, mapping, documentation, and optimization.
  • Develop enterprise process maps and Standard Operating Procedures (SOPs).
  • Identify process gaps, bottlenecks, risks, and improvement opportunities.
  • Establish process governance and standards.


Stakeholder Collaboration & Alignment
  • Facilitate process workshops with business stakeholders.
  • Partner with Sales, Customer Success, Finance, Product, Marketing, and Engineering.
  • Translate operational needs into scalable business solutions.


Process Improvement & Automation
  • Drive Lean and continuous improvement initiatives.
  • Develop KPIs and SLAs to measure process performance.
  • Perform root cause analysis and implement corrective actions.
  • Partner with IT to automate business processes using enterprise technologies.


Technology & Digital Transformation
  • Support Salesforce and enterprise application improvements.
  • Evaluate AI, workflow automation, and digital technologies.
  • Collaborate on system implementations, integrations, and enhancements.


Preferred Skills
  • CRM experience
  • Experience with enterprise technology implementations.
  • Excellent analytical, communication, and stakeholder management skills.


Success Measures
  • Reduced process cycle times.
  • Increased automation and efficiency.
  • Improved process standardization and compliance.
  • Successful technology-enabled business transformation


Target Base Salary Range: $90,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • Bachelor's degree & 5+ years of experience in business process management, business analysis, or operational transformation
  • Visio, Lucidchart or similar Business Process Management (BPM) tools
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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