Location:Toronto, Ontario, Canada
Job ID:R1011692
Date Posted:2026-07-07
Company Name:Hitachi Rail Canada Inc.
Profession (Job Category):Customer Service & Contact Center Operations
Job Schedule: Full time
Remote:No
Job Description:The
Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail's global CBTC and interlocking projects. Lead the preparation and delivery of complex Long-Term Support contracts across multiple countries. From the bid phase through to long-term operation, is responsible for formalizing scopes, estimating life cycle costs (LCC), and ensuring maximum system availability. Ensures that system remains sustainable and cost-effective through proactive management and the execution of high-level in-service support contracts.
Key Accountabilities:- Participating and supporting System Life Cycle Management:
- Determines within a system or in a list of products the series (Part numbers) which require monitoring according to economic or technical criteria as well as the strategy of use of the final customer.
- Identifies critical components (electronic components, hardware, and software COTS) on CBTC systems to be monitored and issues the necessary bulletins to proactively reduce risks.
- Ensures that all critical items are codified in the Information System.
- Reports and announces obsolescence issues and offers solutions.
- Performs status analyses, sustainability assessments, or other studies to identify potential problems and their impact during the life cycle of solutions.
- Act as the Work Package Manager:
- Leads the preparation of Work Packages as part of the overall bid package for variant complexity projects.
- Collaborates with cross-functional teams to consolidate inputs and define cost-effective, risk-adjusted warranty support strategies tailored to customer expectations.
- Engages with engineering, RAMS, sourcing, and industrial teams to capture warranty scope, failure risk modeling, repair strategies, and spare provisioning across the system lifecycle.
- Ensures alignment with contractual obligations and operational assumptions by building robust, traceable cost models for warranty duration.
- Contributes to the overall bid governance process by presenting and defending Work Package 6 estimates in bid reviews and gate approvals.
- Continuously refines the estimation methodology to reflect lessons learned, actual return rates, and evolving cost drivers, ensuring warranty proposals remain competitive, compliant, and commercially sound.
- Perform risk mitigation strategies:
- Prepares and updates forecasted sustainability analyses for monitored items.
- Publishes notifications of obsolescence to relevant stakeholders.
- Identifies the impact of obsolescence on equipment at different physical levels (modules, cards) or functional chains of systems.
- Activates engineering services when redesign phases are required.
- Standardization of Bid Preparation Across Business Lines:
- Collaborates with multiple Business Lines (BLs) to harmonize and standardize the bid proposal preparation process across regions and projects.
- Drives the unification of key deliverables-including the SDVa template, Cost Breakdown (CBB), and the services portfolio-to ensure consistency, quality, and efficiency in bid submissions.
- Support Bid Projects Through Preparing System Life Cycle Estimates:
- Converts client specifications into actionable service lifecycle designs in coordination with the solution architecture.
- Leads the planning and cost estimation for support proposals to ensure competitive and compliant warranty solutions.
- Manages LCC modeling and life cycle estimation, ensuring all metrics align with customer expectations and organizational goals.
Key Requirements:- University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience.
- Minimum of 5 years' experience in working with cross-functional teams without direct reporting.
- Minimum of 5 years' experience in supporting project bids within a product-centric technology company.
- Minimum of 5 years' experience in customer interface and marketing/sales experience.
- Demonstrated experience in a commercial organization associated with customer interface, leadership, and delivery of engineering services.
- Strong knowledge of standard computer applications, including intermediate skills in Microsoft Excel and Word.
- Comfortable working with Excel files, Pivot Tables, and VLOOKUPs.
- Possesses the ability to transform complex technical data into clear, persuasive, and professional documentation in English.
- Strong problem-solving, organizational, and interpersonal skills.
- An ability to understand contracted requirements.
- High-level interpersonal, organizational, and communication skills with significant attention to detail.
Preferred Qualifications:- P.Eng (Professional Engineer designation).
- Comprehensive knowledge/experience with Hitachi Rail products.
Total Compensation Range: $92,000 - $118,000
The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
- Health, Dental and Vision plans - 100% of premiums are company-paid
- Retirement Savings Plan with a company contribution and a match, and without vesting period
- Company paid holidays - 3 weeks of vacation, Holiday closure, personal emergency leave days and sick days
- Maternity/Parental/Adoption top up pay
- Annual Incentive plan
- Company provided Life Insurance, STD and Employee Assistance Plan
This posting relates to an existing vacancy.
Artificial intelligence may be used in the screening or assessment process for this role.
