ServiceNow

Principal Systems Engineer

ServiceNow$221K — $387K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Expertise in multi-agent solutions
  • Proven track record in delivering functional AI (agents, assistants, skills)
  • In-depth experience with major AI agent frameworks and SDKs
  • Strong analytical skills in defining and measuring performance metrics
  • Proficient in Python with experience in API integrations and cloud services
  • Bachelor's or Master's degree in a relevant field or equivalent experience

Responsibilities

  • Design and build production-ready AI models and agents
  • Rapidly develop MVPs and collaborate with engineering teams
  • Incorporate rigorous evaluation standards into all delivered solutions
  • Create secure agent workflows with necessary controls
  • Select appropriate tools and frameworks for various projects
  • Contribute to the Center of Excellence consulting team
  • Document systems and processes for ease of use and evaluation

Benefits

  • Health plans and flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time away policy
  • Family leave programs
Full Job Description
Job Description

AI Solution Consultant

Armis is seeking talented, motivated AI builders to join our Strategic Initiatives team as part of a new AI Center of Excellence. Reporting to the SVP of Strategic Initiatives, this team designs and ships AI-native solutions - agents, assistants, and reusable skills - that advance Armis's security mission and multiply the impact of teams across the company.

This is a builder role. We're looking for engineers fluent in modern AI application development - agent frameworks, harnesses, tool use, prompting, retrieval, and evaluation - not machine learning engineers. You will be expected to train foundation models / frontier models . You will compose capable, production-grade AI systems on top of frontier models, get them into people's hands, and bring the rigor to prove they actually work.

What you'll do
  • Design, build, and bring to production ready: models, AI agents, assistants, and reusable skills that solve real problems for Armis and its customers.
  • Turn ideas into working MVPs fast, then partner with engineering to harden them into reliable, production-ready systems.
  • Build evaluation into everything you ship - define what "good" means for each solution, measure it, and hold the bar. Due diligence through rigorous evals is non-negotiable, not an afterthought.
  • Compose agentic workflows that are secure by construction, using secure harnesses along with appropriate isolation, guardrails, and controls.
  • Select and integrate the right frameworks, tools, and models for each job, and turn what works into reusable patterns and best practices for the COE.
  • Also be a part of the COE Consult team to help across the organization.
  • Document what you build and how it should be used, operated, and evaluated.


Qualifications
  • An AI Expert in Multi-agentic solutions.
  • Demonstrated experience building real AI solutions - agents, assistants, copilots, or skills - that shipped and got used, not just prototyped.
  • Deep, hands-on familiarity with modern agent frameworks and developer tooling (agent SDKs such as the Top 3 providers SDKs (Claude, OpenA and Google), thorough understanding and use of SKILL.md skills standard, plus the judgment to know which to reach for when.
  • Strong evaluation discipline: building test sets, defining metrics, and measuring quality, safety, and reliability before and after deployment.
  • Proficiency in Python and comfort integrating APIs, tools, and cloud services (AWS, Azure, or GCP) with containerization (Docker, Kubernetes).
  • Bachelor's or Master's in Computer Science, Engineering, or a related field, or equivalent professional experience.

Preferred

Experience in security, or building AI for security use cases

For positions in this location, we offer a base pay of $221,200 - $ 387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
  • Have run NPS at a company where the number was reported externally or to a board, with the scrutiny that brings
  • Know the difference between a journey map that generated consensus and one that generated decisions
  • Have worked across both product and post-sale organizations and can speak either language


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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