Job Description

Designs and architects infrastructure and service to ensure reliability and functionality. Forecasts demands and responds to capacity needs. Collaborates with software development teams to develop reliable and scalable infrastructures. Exercises judgment when performing data collection to maintain and optimize operations and reliability. Leverages advanced knowledge to perform incident response and/or maintenance tasks. Provides comprehensive health and performance reporting. Identifies and recommends opportunities for automation. Communicates comprehensive information about services and proactively anticipates and articulates the potential impact of changes. Provides comprehensive support for technology and documents incidents. Conducts advanced experiments with new tools and develops and maintains advanced knowledge of site reliability trends.

#LI-E2

Responsibilities

Key Responsibilities

Capacity Ingestion andManagement:

- Designsand architects infrastructure and/or service according to terms for reliabilityand functionality.

- Forecastsdemands for infrastructure and responds to capacity needs, ensuring systems havesufficient resources to handle current and future workloads and identifyingresource gaps.

- Collaborateswith the software development team to develop infrastructures, ensuringfeatures are reliable and scalable according to deployment requirements.

- Proactivelyidentifies opportunities for prototyping and drives prototyping initiatives(e.g., testing new applications or infrastructures, assisting in onboarding) toexplore novel approaches.

Incident and ServiceLifecycle Management:

- Exercisesjudgment when performing data collection, triage, technical analysis, andredirection to maintain and optimize operations and infrastructure reliability.

- Takesproactive steps to monitor services, maintain up-to-date knowledge of theirperformance, and document their condition.

- Leveragesadvanced knowledge to perform incident response, root cause analyses, and/ormaintenance on assigned services (e.g., software installs, version upgrades,security updates, backup and recovery).

- Providescomprehensive health and performance reporting and takes appropriate actionsbased on trends in data.

- Mayperform provisioning to support infrastructure, applications, and services.

- Mayexperiment with new approaches for and performs decommissioning (e.g., shuttingdown servers, removing data from databases) to remove objects that are nolonger needed.

Automation:

- Identifiesand recommends opportunities for automation and assesses potential benefits toenhance operational efficiency.

- Developsand implements design, automation tools, or scripts to provide solutions,gather metrics, monitor, analyze, mitigate, or remediate issues/defects withininfrastructures.

- Conductstesting on moderately complex automations to ensure they perform taskscorrectly and produce expected results.

Technical Communication andGuidance:

- Writesrelease notes and/or communicates comprehensive information about the scale,capacity, security, performance attributes, and requirements of services andtechnology with customers and immediate and related teams.

- Proactivelyanticipates and articulates the potential impact of infrastructure, feature,and tool changes, considering their impact across team operations.

- Servesas a resource to team members on what information to communicate and how tocommunicate.

Troubleshooting andResolution:

- Providescomprehensive operational support for technology, serving as a key escalationpoint for incidents and moderately complex issues arising within Oracleservices.

- Drivesand actively participates in on-call shifts to address issues.

- Executesthe resolution of technical issues spanning multiple services, applyingadvanced investigation and debugging techniques to achieve SLOs (service levelobjectives).

- Documentsincidents according to reporting methods and performs root cause analyses,capturing essential information for analysis and future reference.

- Performspost-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

- Conductsadvanced experiments and evaluations of cutting-edge tools and technologies tooptimize infrastructure performance and reliability, taking proactive steps toadhere to security standards.

- Identifiesand seeks opportunities to execute improvements for performance bottlenecks anddeployments, ensuring efficient resource usage, speed, and scalability.

- Developsand maintains advanced knowledge of site reliability trends, sharing valuableinsights and information with senior team members, management, and beyond topromote innovative building, testing, deploying, and running services.

- Performsmoderately complex analyses and provides clear data on production to drivebusiness development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution:

- Managesand coordinates moderately complex tasks, monitoring timelines and deliverablesto ensure timely completion and adherence to requirements for a moderatelysized project or initiative. Efficiently delegates, monitors, and prioritizeswork across multiple projects, providing technical oversight and adjusting plansto address shifts in resources or timelines.

Collaboration &Partnership:

- Collaboratesacross the organization to align on expectations and achieve shared objectives.Leverages understanding of business leaders, stakeholders, and/or customers toensure proposed solutions meet their needs. Supports inclusivity by activelyseeking and listening to diverse perspectives, ensuring others feel heard andrespected.

Problem Solving:

- Identifiesand addresses moderately complex issues by analyzing a wide range of dataand/or information to identify solutions in accordance with standard practices.Proactively escalates unresolved or critical issues with a thorough assessmentand suggests potential solutions. Reviews, contributes to, and documentsproblem solving strategies.

Continuous Learning:

- Pursueslearning opportunities to expand knowledge and skills and/or tools in new areasand stays abreast of the latest industry trends and best practices. Proactivelyseeks and leverages ongoing feedback and training to improve skills. Coachesand mentors junior team members, fostering continuous learning and knowledgesharing within and across teams.

Continuous Improvement:

- Developsideas, recommends updates, and/or collaborates on the implementation of processimprovements to increase the efficiency and effectiveness of processes,protocols, and workflows across teams, and evaluates the impact on keystakeholders. Solicits feedback from others on ideas for alternative approachesand methods for continued improvement.

Performance and Development:

- Contributesto the talent development pipeline by participating in candidate interviews,assessing candidates, and providing hiring recommendations.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $84,900 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4