Salesforce

Principal Signature Success, Solution Engineer

Salesforce$173K — $231K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Degree or equivalent experience required; evaluated based on Values & Behaviors.
  • 3+ years in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support.
  • Demonstrated ability to self-start, take risks, and influence without authority.
  • Essential knowledge of Salesforce products including CRM, MuleSoft, Data Cloud, Tableau, or Agentforce.
  • Strong analytical skills with attention to detail; excellent problem-solving capabilities.
  • Collaborative work style with the capacity to thrive in a dynamic environment.
  • Experience in navigating complex customer situations and gaining executive buy-in.

Responsibilities

  • Act as a subject matter expert across Salesforce clouds to integrate Signature Success into sales opportunities.
  • Collaborate with sales teams to drive revenue growth of Signature Success plans.
  • Promote Signature Success plans both internally and externally to enhance visibility.
  • Work with multiple departments including Marketing and Technical Support to ensure alignment.
  • Facilitate sales processes including deal qualification and value assessments.
  • Provide insights to Offer Management based on field sales engagements.

Benefits

  • Opportunities for professional development and career advancement.
  • Access to Salesforce's diverse learning and training resources.
  • Dynamic work environment with a focus on innovative products.
  • Collaborative culture that emphasizes teamwork and support.
  • Potential for travel, enhancing sales experience and customer interaction.
Full Job Description
he Signature Success Plans Sales team is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a Signature Success Solution Engineer (SE), supporting the Salesforce License and Signature Success plans sales teams in executing our Go-To-Market (GTM) strategy. This is an exciting opportunity to contribute to the success of one of Salesforce's fastest-growing offerings, Signature Success Plans, which deliver Salesforce's most proactive and personalized customer success experience.

As the Signature Success plan SE, your primary focus will be to collaborate with our Sales teams to drive Signature Success revenue growth, provide subject matter expertise, and increase attach rates. Working closely with the field sales team in a customer facing role, you will play an integral role in developing compelling use cases that demonstrate how Signature Success meets customers' business requirements.

You will be a key member of the pursuit team, responsible for ensuring the inclusion of Signature Success in select sales opportunities and renewals. This sales role holds you accountable for achieving Signature Success targets, revenue growth, and other key objectives.

Principal Responsibilities:
  • Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals
  • Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.
  • Evangelize Signature Success plans both internally and externally
  • Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management
  • Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments
  • Provide product feedback to Offer Management based upon active field sales engagement

Required Experience:
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • 3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support
  • Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills:
  • Essential Salesforce product knowledge inclusive of Salesforce CRM, MuleSoft, Data Cloud, Tableau or Agentforce
  • Proven background in technical sales, presales/solution consulting, professional services, or technical support
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Great attention to detail, with strong analytical and problem-solving skills
  • Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
  • Deep understanding of customer success principles, solutioning approaches, and considerations
  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
  • Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
  • Knowledge of Salesforce product and platform features, capabilities, and use cases
  • Ability to travel up to 25%

Attributes:
  • High energy, outgoing, positive attitude, and ability to motivate others
  • Results-driven, tenacious, and driven to succeed in a fast-paced environment.
  • Ability to learn quickly and adapt to change

Nice to haves:
  • Salesforce ORG62 quote and sales forecasting knowledge
  • Industries specialized knowledge inclusive of Financials, Manufacturing, Healthcare, Retail or Public Sector
  • Salesforce Architect Certification for applicable cloud


Required Qualifications
  • B.S Computer Science, Software Engineering, MIS
  • Knowledge of related applications, relational databases, and ERP technologies
  • Strong oral, written, presentation, collaboration, and interpersonal communication skills
  • Ability to work as part of a team to solve technical problems in varied political environments
  • Minimum of 4 years of professional experience.

Preferred Qualifications
  • Salesforce certifications
  • Previous experience as a Solution Engineer/Sales Engineer

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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