About the Team

Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and full-stack builders to create intelligent agents used by millions of people every day. This is production-grade AI—deeply embedded into Workday’s platform—not research experiments or maintenance work. Teams own problems end to end, collaborate tightly across disciplines, and use the right tools to solve real customer challenges at global scale. You’ll work at the intersection of AI, platform architecture, and human workflows, with the autonomy to shape how agents reason, act, and scale responsibly. High trust, high expectations, and real impact. Engineering, but brighter.

About the Role

As a Principal Machine Learning Engineer in Agent Factory, you’ll design and build the core ML systems behind Workday’s next generation of AI agents. Working within a small, senior, cross-functional pod, you’ll own how models, agent logic, and orchestration layers come together in production—across the full lifecycle from problem framing and data strategy to deployment, monitoring, and continuous improvement. You’ll implement and evolve frameworks for LLM-powered agents, including RAG pipelines, workflow orchestration, evaluation, and feedback loops, ensuring solutions are scalable, observable, and enterprise-ready. This role sits at the intersection of ML and platform engineering: partnering closely with software engineers, product managers, and data scientists to integrate agents deeply into the Workday stack. You’ll stay hands-on with emerging techniques in agentic architectures while applying strong engineering judgment to turn them into systems that are reliable, explainable, and built to operate at global scale.

About You

Principal Machine Learning Engineer - Basic Qualifications

• 10+ years experience as a member of a data science, machine learning engineering, or other relevant software development team building applied machine learning products at scale, including taking products through applied research, design, implementation, production, and production-based evaluation

• 4+ years of professional experience in machine learning and deep learning frameworks & toolkits such as Pytorch, TensorFlow

• 6+ years of professional experience in building services to host machine learning models in production at scale

• 3+ years of demonstrated experience working with large language models (LLMs), text generation models, and/or graph neural network models for real-world use cases

• 6+ years of proven experience with cloud computing platforms (e.g. AWS, GCP, etc.)

• Proven track record of successfully leading, mentoring, and/or managing ML Engineering teams, taking ownership of development lifecycle and sprint planning; fostering a culture of collaboration, transparency, innovation, and continuous improvement

• Bachelor’s (Master’s or PhD preferred) degree in engineering, computer science, physics, math or equivalent

Other Qualifications:

• Stay up to date with advancements in AI, LLMs, RAG, autonomous agents and orchestration frameworks to drive innovation

• Deep understanding of statistical analysis, unsupervised and supervised machine learning algorithms, and natural language processing for information retrieval and/or recommendation system use cases

• Professional experience in independently solving ambiguous, open-ended problems and technically leading teams

• Excellent interpersonal and communication skills, with the ability to build strong relationships across teams and stakeholders

• Proven track record of successfully leading, mentoring, and/or managing ML Engineering teams, taking ownership of development lifecycle and sprint planning; fostering a culture of collaboration, transparency, innovation, and continuous improvement.

Workday Pay Transparency Statement

Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please .

Primary Location: CAN.ON.Toronto

Primary Location Base Pay Range: $188,000 CAD - $282,000 CAD

Primary CAN Base Pay Range: $188,000 - $282,000 CAD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote 2home office2 roles also have the opportunity to come together in our offices for important moments that matter.