ServiceNow

Principal Inbound Product Manager - AI Assistant (Employee Experience)- MoveWorks

ServiceNow • $221K — $387K *
Mountain View, CA 94040In-Person
Enterprise Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 7+ years in Product Management with experience in technically complex and high-impact products, especially in AI or machine learning.
  • Experience launching impactful AI features that address real user needs is a plus.
  • 15+ years of overall technology experience, with a diverse background.
  • Deep understanding of machine learning concepts, and hands-on experience collaborating with ML engineers on natural language processing and conversational AI technologies.
  • Familiarity with market competitors like Glean Agent Builder and Microsoft Workflows Agent is important.
  • Strong technical skills, ideally with a background in software or ML engineering for in-depth system architecture evaluation.
  • Demonstrated ability to deliver enterprise-grade products to large audiences with effective rollout strategies.

Responsibilities

  • Guide development of new employee experiences on a web platform.
  • Collaborate with PMs, ML engineers, and UX teams to identify key product capabilities.
  • Translate user feedback and ambiguous issues into clear product specifications and metrics.
  • Stay updated on AI trends and integrate cutting-edge technologies into product strategy.
  • Communicate product vision, roadmaps, and outcomes to cross-functional teams.

Benefits

  • Comprehensive health plans including flexible spending accounts.
  • 401(k) Plan with company matching for retirement savings.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away and family leave programs.
  • Options for remote or flexible work arrangements based on individual roles.
Full Job Description
Job Description

The Team: Moveworks Business Unit

At Moveworks, we're building the most advanced enterprise AI platform in the world - combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As a Product Manager, you'll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world.

Our mission is to win the Front Door by being a daily assistant for all employees.

As a Principal Product Manager, you will guide the development of new employee experiences, within EmployeeWorks. You will build AI-powered, web-based capabilities, enabled by deep enterprise integrations.

What You Will Do:
  • Guide the development of new employee experiences on the new Web surface.
  • Partner closely with other PMs, ML, engineering, and UX to identify critical capabilities needed to ship delightful and performant AI-powered products.
  • Translate ambiguous problems and user feedback into clear product specs and success metrics that guide engineering execution.
  • Stay ahead of the curve on AI product trends and research, turning cutting-edge developments into strategic product bets and differentiated features.
  • Build alignment across cross-functional partners by clearly communicating product vision, roadmaps, and outcomes.


Qualifications

To be successful in this role you have:
  • Typically 7+ years of professional experience in Product Management owning technically complex, high-impact products - ideally with building platforms for machine learning or generative AI products.
  • Bonus points for having launched features that delivered measurable impact by solving real user problems with AI.
  • Typically 15+ years of overall varied technology experience.
  • Deep familiarity with machine learning concepts and a track record of working closely with ML engineers, particularly in areas such as natural language understanding, semantic search, conversational AI, agentic workflows, and speech technologies.
  • Understand the market of similar products such as Glean Agent Builder, Microsoft Workflows Agent, and Google Workspace Studio.
  • Strong technical acumen, including previous experience as a software or ML engineer, enabling you to dive deep on system architecture, APIs, and infrastructure-level decisions.
  • Proven success shipping enterprise-grade products to large user bases - including developing rollout strategies, customer feedback loops, and go-to-market coordination for features that scale to hundreds of thousands or millions of users.
  • Exceptional written and verbal communication skills - from clear and structured memos to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts, talks, or webinars.
  • Sharp analytical and problem-solving abilities, with a demonstrated ability to simplify complexity, make decisions amid ambiguity, and use available data to drive clarity and outcomes.
  • Demonstrated strength in cross-functional collaboration - aligning engineering, design, data science, marketing, and customer teams around a shared product vision.
  • A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term. You lead with both empathy and urgency.
  • Startup DNA - you thrive in fast-paced environments, are energized by ambiguity, and naturally bring structure, prioritization, and momentum to everything you touch.

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ServiceNow

More Enterprise Technology Jobs

Find similar Principal Inbound Product Manager - AI Assistant (Employee Experience)- MoveWorks jobs:

NationwideMountain View, CA