OverviewEpsilon is seeking a Principal, Client Leadership to support strategic Publicis retail accounts.
This is a highly visible, client-facing role that sits at the intersection of Retail strategy, data, identity, and media activation. You will partner with Retail clients and Publicis agency teams to unlock the full value of customer data-powering everything from CRM and loyalty to audience development and paid media activation.
Success in this role requires the ability to navigate complex ecosystems-connecting collaborators across client organizations, Publicis agencies, and Epsilon's data, identity, analytics, and activation teams to deliver measurable business outcomes.
ResponsibilitiesDrive Account Growth- Own and grow a portfolio of Publicis-supported Retail accounts
- Drive revenue through renewals, expansions, and cross-sell opportunities
- Build and manage a strong pipeline with accurate forecasting and account planning
- Develop multi-year growth strategies aligned to client business objectives
Lead Client & Agency Partnerships- Serve as a senior partner to Retail clients and Publicis agency teams
- Build trusted relationships across Marketing, CRM, Loyalty, Analytics, and Media partners
- Navigate complex, multi-stakeholder environments across client and agency ecosystems
- Align cross-functional collaborators around shared goals and solutions
Translate Data into Business Value- Help Retail clients activate first-party data across owned and paid channels
- Support use cases including CRM, loyalty, personalization, audience targeting, and measurement
- Deliver clear, executive-level recommendations grounded in business outcomes
Orchestrate Cross-Functional Delivery- Partner with Epsilon teams across Data Strategy, Product, Identity, Analytics, Legal, and Delivery
- Navigate data privacy, compliance, and activation requirements
- Ensure solutions are clearly scoped, aligned, and successfully driven
- Act as the connector across Epsilon and Publicis teams
QualificationsRequired- 10+ years of experience in enterprise sales, client leadership, or strategic account management
- Strong experience working with Retail clients
- Deep understanding of:
- First-party data and customer data strategies
- CRM, loyalty, and lifecycle marketing
- Paid media activation and audience strategy
- Proven ability to manage complex, multi-stakeholder environments
- Track record of driving revenue growth and expanding client relationships
- Strong executive presence and communication skills with the ability to translate data into clear business value
Preferred- Experience working with or within Publicis or large agency ecosystems
- Familiarity with data, identity, and activation solutions (e.g., clean rooms, audience targeting, measurement)
- Experience partnering across media, analytics, and data teams
What Sets You Apart- You understand how to connect owned customer data with paid media activation
- You thrive in complex environments and can align partners across client, agency, and internal teams
- You bring a consultative, "seller-plus" mindset-combining commercial leadership with strategic problem solving
- You simplify complex data concepts into clear, actionable recommendations
- You are comfortable leading across ambiguity and driving outcomes
Success in This Role- Achievement of revenue and growth targets
- Expansion of Retail accounts through broader solution adoption
- Strong client and agency relationships
- Effective collaboration across Epsilon and Publicis teams
- Delivery of measurable business outcomes for clients
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