Microsoft

Principal Business Program Manager, Tools Global Product Lead (GPL)

Microsoft • $165K — $303K *
San Francisco, CA 94112In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, or equivalent experience.
  • Master's Degree in a related field AND 12+ years experience, or Bachelor's AND 15+ years experience, or equivalent experience.
  • Experience translating complex business problems into structured requirements and execution plans.
  • Experience partnering with cross-functional teams to implement tooling or workflow improvements.
  • Experience using data and business metrics to define priorities and assess outcomes.
  • 10+ years in business program management, product operations, CRM/seller tooling, sales strategy, or GTM transformation.
  • Strong executive communication skills, with the ability to influence leaders without direct authority.

Responsibilities

  • Own a TrueCRM domain as the accountable business owner, connecting seller workflow to business impact.
  • Build a prioritized, evidence-backed problem backlog based on various data signals.
  • Create clear problem-first briefs and business requirements for roadmap decision-making.
  • Collaborate with cross-functional teams to ensure smooth capability launches and handoffs.
  • Define success metrics, ensuring clear goals before project builds.
  • Stay aware of various lines of business while being segment-sensitive to different market motions.
  • Represent Microsoft Advertising's needs in seller-tooling forums and manage cross-domain dependencies.
  • Mature the GPL operating system by improving intake quality and measurement reviews.
  • Communicate tradeoffs and business impacts clearly to senior stakeholders.

Benefits

  • Comprehensive healthcare options.
  • Generous paid time off and holiday schedules.
  • Retirement plan with company match.
  • Professional development and training opportunities.
  • Employee discounts and wellness programs.
Full Job Description
Overview

Microsoft Advertising is standing up the Tools / TrueCRM Group Product Lead function as the single-threaded business owner for TrueCRM and adjacent seller tooling. This function connects field-validated seller and sales-manager pain points to prioritized product investments, landing plans, adoption, and measurable business outcomes across Microsoft Advertising.

We are looking for a Principal Business Program Manager to serve as a senior Tools / TrueCRM GPL individual contributor. This role will own one or more high-priority CRM and seller-tooling domains end to end, translating complex field workflows into clear problem statements, business requirements, roadmap priorities, launch plans, and success measures. The right candidate is equally comfortable with sellers and sales leaders, Product and Engineering teams, data and telemetry, and executive stakeholders.

This is not a generic operations role. The role requires deep CRM and seller-workflow judgment, solid product and data fluency, and the ability to lead without authority across a fast-moving, cross-functional environment.

Responsibilities
  • Own a Tools / TrueCRM domain or domain cluster as the accountable business owner, connecting seller workflow pain, product capability, landing, adoption, and business impact.
  • Build a prioritized, evidence-backed problem backlog using field signal, seller feedback, usage data, support patterns, revenue impact, cycle-time friction, and qualitative examples.
  • Create crisp problem-first briefs and business requirements that help Product and Engineering make high-quality roadmap decisions without over-prescribing user-interface solutions.
  • Partner with Product, Engineering, data-platform, Sales Readiness, Enablement, PMM, FSE, and Support to move capabilities from validated problem to launch, adoption, and steady-state handoff.
  • Define success metrics before build, including baseline, target, adoption signal, workflow completion, seller trust, quality, cycle time, and business-outcome measures.
  • Stay LOB-agnostic across Search, DNV, and Gaming while remaining segment-aware across SMB, Managed, and D&E / Gaming motions.
  • Represent Microsoft Advertising business needs in TrueCRM and adjacent seller-tooling forums, including cross-prioritization across MSA and LMS where workflows should converge.
  • Identify cross-domain dependencies across planning, account hierarchy, opportunity management, deal economics, reporting, engagement, support, and agentic workflow capabilities.
  • Help mature the GPL operating system, including domain scorecards, decision logs, intake quality, launch readiness, measurement reviews, and partner handoff practices.
  • Communicate clearly with senior stakeholders on tradeoffs, priorities, risks, business impact, and decisions needed.


Qualifications

Required Qualifications:
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
    • OR equivalent experience.


Preferred Qualifications:
  • Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
    • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement
    • OR equivalent experience.
  • Experience translating complex business or field problems into structured requirements, prioritization recommendations, and cross-functional execution plans.
  • Experience partnering with Product, Engineering, Sales, Operations, Enablement, or Readiness teams to land tools, platforms, process changes, or workflow improvements.
  • Experience using data, telemetry, qualitative feedback, and business metrics to define priorities and measure outcomes.
  • 10+ years of experience in business program management, product operations, CRM / seller tooling, sales strategy, revenue operations, or GTM transformation.
  • Experience with CRM or seller workflow platforms such as Dynamics 365, Salesforce, or comparable enterprise sales systems across account, opportunity, planning, quote-to-cash, reporting, case, or engagement workflows.
  • Experience operating as a senior single-threaded owner in ambiguous, cross-functional environments where accountability spans strategy, requirements, landing, and measured outcomes.
  • Experience in advertising, media sales, enterprise sales, platform modernization, data products, or AI-assisted workflow transformation.
  • Solid executive communication skills, including the ability to simplify complex tradeoffs, write crisp one-page briefs, and influence leaders without direct authority.
  • Ability to balance domain depth with end-to-end systems thinking across the full seller and customer value journey.

#MicrosoftAI

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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