Microsoft

Training Manager

Microsoft • $97K — $188K *
Quincy, WA 98848In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 6+ years of experience in training, IT, cloud systems, or datacenter environments, or equivalent experience.
  • 3+ years of experience collaborating with program managers and executives in global operations.
  • 2+ years of hands-on experience managing technical teams in datacenter operations.
  • Technical experience with facility systems including cooling, electrical, and safety systems.
  • Demonstrated experience in leading training outcomes in a technical environment.

Responsibilities

  • Manage and empower a team of trainers using Microsoft's "Model, Coach, Care" culture.
  • Partner with site managers to identify and address operational risks and training gaps.
  • Encourage innovation in training topics leveraging real-world scenarios and technologies.
  • Enable the team to adopt latest features and technologies in training sessions.
  • Monitor team engagement and ensure alignment with learner goals.
  • Establish a culture of learning by sharing best practices across sites.
  • Collaborate with multiple workstreams to ensure training content meets learning expectations.

Benefits

  • Access to comprehensive training and development programs.
  • Opportunities for career advancement within a global organization.
  • Flexible work arrangements to ensure work-life balance.
  • Engagement in a culture that encourages innovation and teamwork.
  • Access to the latest technologies in a cutting-edge environment.
Full Job Description
Responsibilities
  • Manage a team of trainers while embracing Microsoft's culture of "Model, Coach, Care". Deliver success through team empowerment, leading by example through individual development and personal accountability while coaching trainers on developing their own capabilities.
  • Partner with site managers and trainers to provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders in partnership with regional training operations managers.
  • Encourage team and site customers to innovate on training topics using technologies from working environments and scenarios from live site issues. Structure site training delivery strategies using technical knowledge of adult learning principles and building relationships with business partners.
  • Enable team to leverage the latest features, technologies, and processes and incorporate them into appropriate learning experiences to ensure a quality learning environment and relevance for technologies or common challenges in the live environment.
  • Monitor team engagement with learners and ensure alignment with global and local learner goals (e.g., internal and external learner partnership).
  • Establish and maintain a culture of learning across sites, sharing best practices for skills development with business partners, customers, peer GTO teams, and industry leaders.
  • Maintain deep collaboration with sites across all workstreams to ensure training content and delivery are meeting learning expectations in support of availability, safety, and throughput goals in the datacenters.


Embody our culture and values.

Qualifications

Required Qualifications:
  • Bachelor's Degree AND 6+ combined years training, education, information technology (IT), cloud systems, datacenter environments, critical environments/facilities, cloud, or computer technologies with a focus on in-depth learning of technology systems.
    • OR equivalent experience.


Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Preferred Qualifications:
  • 3+ years experience working with program managers, technical specialists, operations managers, and executives across the full spectrum of a Global operations organization.
  • 2+ years Hands-on experience in managing a technical team maintaining datacenter IT infrastructure or critical facilities operations.
  • Hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
  • Experience leading training delivery outcomes and readiness operations inputs with demonstrated business frameworks and management.


Technical Training M4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

Stay Connected

Keep up to date with the latest at Microsoft Careers by subscribing to our job alert emails. Get tailored content that aligns with your career preferences and discover the exciting and rewarding opportunities that await at Microsoft.

SEARCH MICROSOFT JOBS

At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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