Motorola Solutions

PremierOne Remote System Admin

Motorola Solutions$70K — $95K *
US-AnywhereRemote in Arizona, US
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 3+ years of IT or public safety experience
  • Experience with Computer Aided Dispatch (CAD) and Records Management Systems (RMS)
  • Proven track record deploying enterprise hardware and software solutions
  • Excellent verbal and written communication skills
  • Experience with Microsoft Windows Server and Desktop Operating Systems
  • Familiar with troubleshooting application system issues including hardware and network components

Responsibilities

  • Provides tailored technical customer operations support
  • Develops strategies for operational efficiencies
  • Executes customer operations policies and procedures
  • Builds and maintains positive relationships with customers
  • Initiates problem-solving actions and follows through to resolution
  • Performs root cause analysis and recommends improvements
  • Maintains on-premise, hybrid, and full cloud systems as assigned

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Department Overview
The Forward Deployed Resources Team is dedicated to supporting public safety agencies across the Command Center Software platform. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. The FDR team supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. FDR is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.
Job Description

The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance.

Responsibilities of the Remote System Administrator include but are not limited to:
  • Provides tailored technical customer operations support
  • Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
  • Executes customer operations policies and procedures
  • Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
  • Initiates problem solving action and follows through to resolution
  • Performs root-case analysis for problems to formulate and recommend improved alternative operations
  • Identifies and suggests possible system and/or process improvements when applicable
  • Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement
  • Run diagnostics using approved MSI tools.
  • Provide system performance reporting using approved MSI tools when requested.
  • Assist with contractually covered database system back-ups
  • Understand system dependencies and related connections
  • Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures
  • Document Root Cause Analyses, system configuration settings, and actions taken within approved Motorola tools
  • Maintain on-premise, hybrid, and full cloud systems as assigned


Preferred Qualifications
  • Bachelor's degree preferred
  • 3+ years of IT or public safety experience
  • 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
  • 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
  • Experience creating positive working relationships with customers and application end users.
  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
  • Excellent verbal and written communication skills
  • Comfortable working both alone and in a team environment.
  • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
  • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
  • Experience with Public Safety Applications including CAD, Mobile and RMS
  • Experience with Virtualization software (vSphere, OpenShift)
  • Experienced with Network Load Balancing (NLB) and Clustering
  • Experience with hardware blades and Storage Area Networks (SAN); HP preferred
  • Experience with firewalls and routers; Fortigate preferred
  • Familiarity with JavaScript, .NET, ESRI 10.X and XML
  • Ability to troubleshoot application system issues including hardware, network and third-party components


This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

This position requires approximately 50% travel within North America

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

#LI-BA1

#LI-REMOTE

Basic Requirements
  • Bachelors Degree or equivalent
  • 2+ years of experience in customer service
  • 3+ years of Public Safety Applications experience involving CAD and/or Records Management Systems, or 3+ years of IT experience

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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