Job DescriptionDescription SAIC is seeking Field Service Engineers (FSE) to support the Medusa Sustainment project, at Andrews Air Force Base, which is a U.S. Air Force solution for defense against small unmanned aerial systems (s-UAS). The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide.
Job Responsibilities: - Provide field engineering and technical support services to maintain and sustain fielded C-sUAS systems, equipment, and software at designated locations.
- Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components.
- Perform troubleshooting, fault isolation, and repair to the Line-Replaceable Unit (LRU) level before escalating to higher-level maintenance.
- Prepare systems for operation, including system software loading, operator training, and conducting operational checks.
- Assist with packaging and Return Material Authorization processes for non-mission capable systems or equipment to higher-level maintenance facilities (e.g., SAIC AF C-sUAS Regional Support Center in Huntsville, Alabama).
- Provide on-site and telephonic technical support for Airmen regarding system operations and maintenance.
- Conduct training as needed to improve system performance and empower users.
- Support the program Field Service Support Desk as required.
- Conduct scheduled equipment inventories to ensure accountability and readiness.
- Install software maintenance updates and/or hardware upgrades to maintain system performance.
- Facilitate weekly site status meetings with Field Service Engineers (FSEs), Original Equipment Manufacturers (OEMs), and customers to report on system performance and provide updates.
- Analyze complex systems to identify faults, system failures, maintenance procedures, and part replacements at the LRU level. Assist senior-level technical specialists with deployments as needed.
- Execute corrective maintenance actions to compress response times and meet key performance indicators (KPIs).
- Conduct parts replacements, system upgrades, and deployments using diagnostic tools and technical expertise.
- Adhere to contract KPIs.
- Perform fault determination and fault isolation at the LRU level, executing Removal and Replacement (R&R) of failed components both onsite and at depot locations.
- Monitor and analyze trends to improve system support and accessibility.
- Successfully complete required certifications and training, including Medusa C-sUAS Administrator and Maintainer courses (minimum passing score of 70) and OEM training courses.
- Assist in optimizing program-of-record software and hardware components for peak functionality.
- Provide independent decision-making and expert recommendations to improve system performance during complex deployments.
Qualifications- Bachelors and two (2) years or more experience; Masters and 0 years related experience.
- Security+ certification required.
- Active DoD Secret Clearance required.
- Experience with tactical networks and troubleshooting.
- In field operator training.
- Troubleshooting of computer systems and networks.
- Ability to effectively prioritize and execute tasks in high-pressure environments.
- Able to work independently and efficiently with short term deadlines.
- Willingness to travel (10%).
Desired Skills:- Microsoft Office Suite (PowerPoint, Excel, Word).
- Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.
- Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.
- Experience in the operation and maintenance of Radar systems.
- Experience in the operation and maintenance of Electronic Warfare (EW) systems.
- Experience in the operation and maintenance of EO/IR camera systems.
- Wireshark data captures.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview SAIC accepts applications on an ongoing basis and there is no deadline.
