To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Review reports, conduct investigations, assess risk, and coordinate enforcement, escalation, or remediation on sensitive policy and safety matters
Maintain clear, defensible records of evidence, findings, decisions, and rationale
Manage urgent matters involving legal, regulatory, safety, reputational, or customer risk
Identify patterns that may signal emerging threats, systemic weaknesses, or policy gaps
Advise Legal, Sales, Security, Customer Success, Product, and other teams on policy requirements, customer restrictions, escalation pathways, and risk mitigation
Translate complex policy and legal considerations into practical guidance for business and technical teams
Develop playbooks, training, decision trees, templates, and self-service resources that improve issue identification and escalation
Communicate consequential decisions clearly, even when facts are ambiguous or stakeholders disagree
Help drive ethical use policy implementation that scales across multiple products
Design and improve workflows for intake, triage, investigation, escalation, enforcement, documentation, and quality assurance
Use Claude Code and other AI-assisted tools to build internal applications, agents, automations, reporting workflows, and decision-support systems
Prototype solutions directly and partner with technical teams on production engineering, security review, and integration
Develop data, reporting, and quality-control mechanisms that improve visibility, consistency, and operational performance
Reduce repetitive work while maintaining appropriate human review, legal safeguards, auditability, and accountability
You have three or more years of experience in trust and safety, investigations, policy enforcement, compliance, legal operations, fraud and abuse, security operations, risk management, or a related field
You've independently managed complex or sensitive investigations from intake through resolution
You bring strong judgment and can make defensible decisions amid incomplete facts, significant risk, or competing stakeholder interests
You've worked closely with Legal and handled confidential, privileged, regulatory, litigation-related, or otherwise sensitive matters
You have excellent written communication, documentation, and cross-functional advisory skills
You've designed or improved operational workflows, case-management processes, escalation systems, or quality programs
You can analyze case data, identify patterns, and use operational metrics to improve performance
You have hands-on experience using AI tools, automation, low-code platforms, scripting, or AI-assisted development to improve operations
You can manage urgent priorities calmly and accurately in a fast-moving environment
You're comfortable reviewing or being exposed to sensitive, disturbing, or potentially harmful content in the course of conducting investigations
You have experience with Claude Code, coding agents, APIs, SQL, Python, JavaScript, or similar technologies
You've built internal tools, agents, automations, or decision-support systems with limited engineering support
You have experience in enterprise software, cloud services, collaboration platforms, or other complex technology environments
You have knowledge of online safety, platform abuse, child safety, human rights, privacy, or technology regulation
You're familiar with Salesforce, Slack, Service Cloud, Tableau, Jira, or comparable case-management and reporting tools
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
