The Operations Manager is responsible for the daily management of the facility, focusing on chemical processing, compliance, and profitability. This role requires technical expertise to lead a team of inspectors/technicians, ensuring safety and quality standards are met while delivering exceptional service to our customers. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs
MAJOR RESPONSIBILITIES/ACTIVITIES: General Functions:
- Production & Operations: Manage daily shop activities, scheduling projects and technicians, supporting the chemical, coating, masking, and nondestructive processing departments.
- Financial & Administrative: Drive business Profit and Loss (P&L) statements, budgeting, project quoting, and reviewing staff expense reports.
- Compliance & Safety: Ensure adherence to environmental regulations (Air Quality, Stormwater, Wastewater Permits) and EHS management systems. Promote and enforce MISTRAS Drug/Alcohol and Safety Policy Manuals.
- Customer Relations: Serve as the key contact for customer inquiries, technical assistance, and resolving issues promptly.
- Quality Control: Review technical work, interpret blueprints to develop processing techniques/masking, and ensure accuracy in inspection reports.
- Personnel Management: Evaluate, train, and supervise technicians, providing corrective action as required.
- Manage daily activities and costs associated within the operations team.
- Problem solving and providing clear, supported and concise recommendation to management.
- Utilization of key performance indicators to increase customer value.
- Serve as back up to the General Manager in their absence or upon request.
- Review and approve expense reports submitted by technical support staff.
- Properly complete all required forms and paperwork.
- Provide administrative office assistance as needed.
MINIMUM REQUIREMENTS:- 2-3 years of management experience in a production setting
- Strong knowledge of aerospace and defense markets.
- Strong communication skills to promote good team environment
- Sales and/or marketing experience a plus
ESSENTIAL PHYSICAL FUNCTIONS:- Frequent lifting up to 30 lbs.
