3-5 years of management experience in a client-facing environment.
Demonstrated ability to lead and motivate a diverse team.
Strong customer service orientation with an emphasis on problem-solving.
Experience with budget development and financial management, including P&L reviews.
Proficiency in Microsoft Office Suite and ability to adapt to new software.
Responsibilities
Resolve client requests and concerns efficiently, ensuring proactive communication.
Hire, train, and supervise a diverse team to enhance customer experience.
Ensure compliance with parking, security, and cash control protocols.
Drive profitability through effective marketing and budget management.
Identify and manage procurement and vendor services for the location.
Execute general accounting tasks, including payroll and accounts payable.
Maintain facility cleanliness according to established standards.
Review damage claims and recommend safety improvements.
Benefits
Health and wellness programs.
Professional development opportunities and training.
Employee discounts on services.
Flexible work hours or shifts for better work-life balance.
Full Job Description
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
**This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or religious accommodation.**
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
