Bachelor's or technical degree; High School degree with relevant experience accepted.
Experience in field service operations related to mechanical maintenance activities.
Minimum 3 years of supervisory experience.
Proficient in MS Office, Windows, and networking.
Strong communication, organizational, and problem-solving skills.
Responsibilities
Plan and manage all operational aspects of field operations.
Optimize workforce utilization while maintaining safety and quality standards.
Coordinate with Sales and Operations for project and resource alignment.
Develop staffing plans to meet business requirements.
Foster a high-performance culture through training and performance management.
Identify new service opportunities and support sales teams in expanding offerings.
Implement process improvements to enhance organizational performance.
Benefits
Health, safety, and environmental management training.
Opportunities for career development and recognition in a high-performance culture.
Access to a collaborative work environment with cross-functional teams.
Full Job Description
DUTIES AND RESPONSIBILITIES
Operations Management
Plan, direct, coordinate, manage, and monitor all operational aspects of field operations.
Manage workforce utilization to optimize billable hours while maintaining safety, quality, and employee well-being.
Coordinate regularly with Sales and Operations teams to ensure alignment on project pipeline, resource planning, customer expectations, and execution strategies.
Perform related duties as required.
Workforce Planning & Leadership
Develop and implement staffing plans to support Mechanical Field Services business requirements.
Work with management, contractor agencies, and business partners to obtain necessary resources.
Cultivate and foster a high-performance culture through training, performance management, career development, rewards, and recognition.
Oversee employee performance and provide feedback, coaching, counseling, and discipline as required.
Business Development & Sales Support
Identify opportunities for the development of new services.
Support sales teams in promoting and expanding field service offerings through:
Matching company capabilities with customer needs.
Creating quotations for specialized scopes of work.
Defining technical scope to ensure clear understanding by all stakeholders.
Meet regularly with Sales and Operations personnel to align with upcoming projects and opportunities
Process Improvement & Operational Excellence
Improve processes and policies in support of organizational goals.
Formulate and implement departmental and organizational policies and procedures to maximize performance.
Monitor adherence to rules, regulations, policies, and procedures.
Drive quality, safety, and consistency of field service activities through development and maintenance of:
Documented work processes and procedures.
Job Safety Analyses (JSAs).
Job execution checklists.
Health, Safety & Environmental (HSE) Management
Understand and enforce health, safety, and environmental regulations, policies and procedures, which includes but is not limited to:
Instruct employees on safe work practices and company safety requirements.
Correct unsafe acts and unsafe conditions.
Enforce personal protective equipment (PPE) requirements.
Ensure timely completion of required safety training.
Report and investigate injuries, accidents, and near-miss incidents.
Conduct worksite inspections and implement corrective actions to eliminate hazards.
Conduct periodic safety meetings.
Complete required safety training by established deadlines
Strategic Planning & Organizational Alignment
Support departmental and organizational objectives through operational planning and execution.
Collaborate cross-functionally with Sales, Operations, and business partners to ensure execution strategies support business growth and customer requirements.
Align staffing, resources, processes, and service delivery capabilities with business objectives.
QUALIFICATIONS
Education/Knowledge/Experience
Bachelor's degree or technical degree required. High School degree combined with years of experience accepted.
Demonstrated experience in field service operations supporting control valves, isolation valves, pressure relief devices, rotating equipment, field machining, welding, bolting, or other mechanical maintenance activities.
3+ years supervisory experience.
Good level of PC proficiency including MS Office products, Windows operating systems, and networking.
COMPETENCIES
Excellent communication, personal and presentation skills.
Excellent organizational and problems solving skills.
Exhibits self-confidence, professionalism, good judgment, initiative, innovation and independent thinking.
Strong ability to develop and implement both strategic and tactical plans in a multidimensional environment.
