Qualifications

• 10+ years in Retail Banking with strong operational, regulatory, and compliance knowledge.
• 5+ years management experience specifically in Retail Banking.
• Bachelor's degree in business or a relevant field preferred.
• Strong expertise in bank security protocols and client services.
• Proven ability to build influence and lead change effectively.
• Excellent at managing multiple tasks and priorities with attention to detail.
• Strong independent judgment for conflict resolution and creative problem-solving.
• Proficient in MS Office, Power BI, Salesforce, and financial reporting tools.
• Exceptional communication and interpersonal abilities.
• Demonstrated expertise in managing complex, multi-phase projects.
• Solid understanding of risk management and compliance processes.
• Ability to thrive in a fast-paced, collaborative environment.
• Willing to travel (75%+) including overnight stays.

Responsibilities

• Drive operational excellence across financial centers, supporting Retail Banking Leadership.
• Facilitate communication and support between teams and leadership.
• Guide and resolve conflicts for team members following bank policies.
• Execute audits and maintain risk control, reporting findings to leadership.
• Identify and mitigate operational and compliance risks, escalating critical issues.
• Create, modify, and review operational processes and training materials.
• Lead training initiatives to ensure staff cross-training and operational consistency.
• Coordinate operational needs including equipment and workflow integrity.
• Act as a coach and mentor to Financial Center Leadership.
• Prepare and distribute essential operational reports.
• Manage and execute special projects as required.

Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with employer matching.
• Generous paid time off and holiday benefits.
• Opportunities for professional development and training.
• Flexible work arrangements and a collaborative culture.