IQVIA

Operations Effectiveness, Manager

IQVIA • $78K — $196K *
New York, NY 10025In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, technology, or related field, or equivalent experience
  • Minimum of five years of relevant experience in a Quality Management System (QMS)
  • Strong analytical, critical thinking, and problem-solving skills
  • High attention to detail and commitment to quality control
  • Proven ability to lead projects and drive initiatives to completion
  • Strong written, verbal, and presentation skills
  • Experience with process and data analysis methodologies

Responsibilities

  • Develops and monitors implementation of quality standards, procedures, and controls
  • Conducts and manages internal audits of QMS procedures and work instructions
  • Leads external audits including SOC 1 Type 2 and SOC 2 Type 2 compliance audits
  • Coordinates with external auditors on audit scope and requirements
  • Tracks corrective actions and process gaps to ensure timely follow-up
  • Drives continuous improvement initiatives using Six Sigma, Lean, and Kaizen methodologies
  • Partners with Process Owners to provide necessary documentation and audit evidence

Benefits

  • Remote position open to applicants residing within the United States, with preference for EST/CST locations
  • Access to incentive plans, bonuses, and other forms of compensation
  • Range of health and welfare benefits
Full Job Description
The Operational Effectiveness Manager develops, implements, and sustains the IQVIA Channel & Specialty Data Services (CSDS) Quality Management System (QMS), ensuring products and services meet customer, regulatory, and audit requirements.
  • Leads quality assurance initiatives
  • Manages SOC 1 Type 2 and SOC 2 Type 2 third-party audits
  • Conducts and oversees internal audits to maintain ongoing audit readiness
  • Drives continuous process improvement across CSDS functions by identifying risks, strengthening controls, and improving operational efficiency
  • Supports and may lead responses to customer RFPs and IT security assessments
  • Ensures IQVIA quality controls, standards, and governance practices are accurately represented to internal and external stakeholders


Key Responsibilities
  • Develops, oversees, and monitors implementation of quality standards, procedures, and controls
  • Conducts and manages internal audits of QMS procedures, work instructions, and job aides with Process Owners
  • Leads external audits including SOC 1 Type 2, SOC 2 Type 2, and other compliance audits
  • Coordinates with external auditors on audit scope, timelines, and requirements
  • Oversees internal audit readiness and communication across the organization
  • Partners with Process Owners to provide required documentation and audit evidence
  • Develops and implements corrective action plans based on audit findings and investigations
  • Maintains current knowledge of regulatory requirements and industry best practices
  • Recommends and implements new or improved procedures and processes
  • Collaborates with cross-functional teams to resolve quality issues and identify root causes
  • Tracks corrective actions and process gaps to ensure timely follow-up and closure
  • Leads initiatives to address and close quality gaps
  • Drives continuous improvement initiatives using Six Sigma, Lean, and Kaizen methodologies
  • Participates in and may manage responses to customer RFPs and IT security assessments


Qualifications
  • Bachelor's degree in business, technology, or a related field, or equivalent experience
  • Minimum of five (5) years of relevant experience, preferably within a Quality Management System (QMS)
  • Strong analytical, critical thinking, and problem-solving skills
  • High attention to detail and commitment to quality control
  • Proven ability to lead projects and drive initiatives to completion
  • Strong written, verbal, and presentation skills
  • Ability to effectively engage stakeholders across all levels, including Executive Management
  • Ability to quickly learn, apply, and expand subject matter expertise
  • Experience with process and data analysis methodologies


This is a remote position open to applicants residing within the United States (preference for EST/CST locations).

The potential base pay range for this role, when annualized, is $78,700.00 - $196,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at IQVIA

More Pharmaceuticals & Biotech Jobs

Find similar Operations Effectiveness, Manager jobs:

NationwideNew York, NY