Position SummaryThe Clinical Nurse Navigator/Coordinator functions as a member of the multidisciplinary team who has clinical nursing expertise in an assigned area. They focus on the clinical and educational aspects of care, acting as a clinical resource, advocate, and educator. They are present in the clinic and serve as a vital member of the care team.
Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Demonstrate a strong commitment to patient-centered care within an interdisciplinary environment.
- Follow up with patients on testing and procedure results in coordination with providers.
- Contact referring physicians or imaging groups and contacting patients on any issues or items needed for visit.
- Assists with coordination of follow-up visits, orders, and referrals.
- Initiates/Participates in quality improvement, patient safety, and patient experience initiatives.
- Participates in training and education of support staff.
- Assess factors of the patient's past and present physical, psychosocial, and cultural baseline, health problems, and external support systems that may impact his/her ability to cope with the current health situation.
- Provides excellent customer service by demonstrating ICARE values and positive behaviors towards patients, families/visitors, providers, other department staff, and co-workers.
- Communicates problems and concerns to supervisors and provides input to support total quality improvement activities
Clinical Responsibilities (based on assignment):
- Utilize advanced nursing knowledge and the nursing process to:
- Assess a patient's physical, psychosocial, and cultural background.
- Identify relevant health problems and external support systems.
- Define a nursing problem list informed by medical diagnosis and assessment.
- Set realistic, measurable goals related to each problem.
- Develop a care plan targeting resolution and prevention of nursing issues.
- Evaluate and document patient progress.
- Collaborate with healthcare professionals to implement a comprehensive care plan.
- Manage OB/GYN Triage Schedule
- Deliver patient education tailored to individual healthcare needs (i.e. Diabetes Education, Gynecological Conditions, Birth Control)
- Assist physicians in routine patient care:
- Assist with procedures and treatments, as needed
- Provide patient education as needed.
- Maintain clear and accurate nursing documentation and document all patient interactions in EPIC
- Administer medications.
- Recognize adverse signs and symptoms quickly and react in emergency situations.
- Serve as a telephone/myChart triage nurse as assigned
- Assess patient needs and prioritize calls.
- Provide advice or direct in-office support.
- Assess walk-in patients and coordinate care as needed.
- Redirect calls appropriately and work collaboratively with support staff.
- Pap Tracking and Mammogram Tracking as assigned
- Ensuring that PAP information is up to date in the EMR
- Coordinate with the provider regarding care plan
- Participate in PAP/dysplasia tracking process, follow up with lab results, to include phone and written contact with patients
- Postpartum Follow-Up as assigned
- Review delivery report and scheduling
- Follow up patients that have recently delivered and ensure they have appointments scheduled
- Follow up with hypertension patients and patients at high risk for maternal mood disorder to ensure proper follow-up
- Fetal Monitoring as assigned
- Manage the daily NST schedule
- Review the US schedule to ensure that patients are scheduled appropriately
- Maintain professional development:
- Earn continuing education credits.
- Set professional growth goals with nursing leadership.
- Participate in departmental meetings.
Other Duties:- Plan, implement, and evaluate nursing care.
- Identify and correct deviations from department policies/procedures.
- Evaluate patient needs and clinical requirements.
- Serve as a role model in professionalism and clinical conduct.
- Support precepting and procedural training under the nurse manager's direction.
- Maintain accountability for the quality of care provided and tasks delegated.
- Uphold all ethical and legal standards in accordance with MFA guidelines.
- Incorporate evidence-based research into nursing practice.
Minimum QualificationsEducation
- An associate's degree or higher in Nursing, or an equivalent combination of training and experience.
- Basic fetal monitoring certification or ability to obtain in first 30 days
- AHA-Basic Life Support
- Experience in Family Planning preferred
Licensure
- A current and valid D.C. license as a Registered Nurse or evidence of application for licensure in D.C.
Experience
- A minimum of 3 years of experience as a Registered Nurse, OB/GYN experience preferred.
- Experience in Family Planning preferred
Physical Requirements
- Physical Sit, walk, reach, bend, or twist for long periods of time in a clinical setting.
- Must be able to lift, carry, push, or pull up to 50 lbs. as part of the role.
- Regularly exposed to healthcare settings that may require personal protective equipment.
- Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.
