Employment Eligibility Statement Due to specific project and client requirements, this position is open to
U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.
Danta Technologies evaluates all candidates in compliance with the
Immigration and Nationality Act (INA) and
EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Note: This position is based in Melbourne, FL, with additional work locations available in Frisco, TX, and Morrisville, NC. The role requires working fully onsite and is open only to candidates who are legally authorized to work and currently based in the United States. Primary - Cisco CUBE Client, Design, Documentation, Cisco CUBE Client Required Experience: - Technical Certification: CCVP with at least 10 to 15 years of experience.
- Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
- Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
- Good understanding of Unity Connection Voice mail services.
- Good understanding of VoIP, MGCP, H.323 and SIP services.
- Good communication skills.
- Open for 24x7 availability
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
- independently resolve tickets within SLA
- dheres to standard operating procedures / work instructions
- Follow the escalation process
- Follow the shift hand-over process
- Update worklogs
- Update the knowledge base
- Technically upgrade across versions of environment when required
- Ticket Monitoring
- On - call support
- Opening Bridge Call
Key Technologies: - CUCM & Unity connection 8.x and 9.x.
- SIP, MGCP and H.323 gateways.
- UCCX 8.0 and 9.0 for IMAC's
- Basic scripting knowledge of UCCX 8.0 & 9.0
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
