What You'll DoTechnical Design & Customer Engagement- Conduct technical discovery with customers and internal stakeholders to understand connectivity requirements
- Design end-to-end IoT wireless network solutions using managed cellular routers and modems
- Translate customer requirements into device configurations, deployment standards, and implementation plans
- Support customers through network integration activities including LAN/WAN design, VPN/IPsec, and routing strategy
- Provide technical guidance during customer onboarding
Operations & Problem-Solving- Build and maintain modem and router configuration templates that set the standard for deployments
- Remotely diagnose and resolve connectivity issues across customer devices
- Perform root-cause analysis on complex networking and operational issues
- Manage firmware lifecycles and keep configurations current as customer needs evolve
- Coordinate with vendor technical support (including but not limited to, Digi International) when needed
- Drive continuous improvement on operational processes and standards
Ownership Across the Full Lifecycle- Support deployment readiness testing, validation, and handoff activities
- Own technical documentation and deployment records for each customer
- Handle customer escalations related to managed modem services
- Balance multiple active deployments and operational priorities simultaneously
QualificationsWhat You Bring- CCNA certification or equivalent demonstrating hands-on knowledge of TCP/IP networking fundamentals
- Practical experience with VPN and IPsec technologies - you've configured and troubleshot these in production environments
- Real-world experience with industrial cellular routers or modems - you understand device lifecycle, remote management platforms, and field deployment realities
- Strong networking fundamentals including routing, switching, NAT, firewall/ACL configurations, DHCP, DNS, and subnetting
- Cellular network experience (LTE/5G) and understanding of WAN and remote connectivity architectures
- Customer-facing communication skills - you can explain technical concepts clearly and gather requirements directly from stakeholders
Nice to Have- Additional certifications such as CCNP, Fortinet NSE, or cloud networking certifications
- Industrial IoT networking experience
- Managed services environment background
- Carrier and cellular network troubleshooting experience
- Cloud-managed networking platforms
- Familiarity with Digi International products or similar remote device management solutions
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more ...
Job Type: This is for a current vacancy
