Network Operations Center (NOC) Analyst

MUFG Bank, Ltd. • $83K — $115K *
Jersey City, NJ 07305In-Person
Information Technology
Less than 5 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • 1-2 years of experience in a NOC or similar role supporting network and Windows server environments.
  • Strong understanding of networking protocols and Windows server administration.
  • Experience with Active Directory and secure user access management.
  • Familiarity with monitoring tools like SolarWinds and communication platforms such as ServiceNow and WebEx.
  • Scripting experience in PowerShell or Python with an automation mindset.
  • Excellent problem-solving skills with attention to detail.

Responsibilities

  • Monitor and respond to network and infrastructure alerts using SolarWinds.
  • Provide Tier 1 and Tier 2 support for Windows servers.
  • Automate NOC functions using scripting and Power Automate.
  • Host and manage incident resolution calls around the clock.
  • Maintain weekly and monthly NOC reports.
  • Collaborate with teams to resolve complex issues affecting financial systems.
  • Stay current with industry trends to enhance monitoring and automation capabilities.

Benefits

  • Comprehensive health and wellness benefits.
  • Retirement plans with employer contributions.
  • Educational assistance and training programs.
  • Income replacement for qualified employees with disabilities.
  • Paid maternity and parental bonding leave.
Full Job Description
Job Summary:

We are seeking a proactive and innovative NOC Analyst to join our dynamic team. The ideal candidate is not only skilled in monitoring and troubleshooting but is always looking for better ways to solve problems using available tools and automation. This role supports a major global financial organization, with a primary focus on operations in the United States, Canada, and Latin America.

Key Responsibilities
  • Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems.
  • Provide Tier 1 and Tier 2 support for Windows servers and related technologies.
  • Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency.
  • Host and manage incident resolution calls on a 24/7 basis.
  • Maintain and update weekly and monthly NOC reports.
  • Support Active Directory services for secure and efficient user access.
  • Respond to alerts, incidents, and service requests promptly to minimize downtime.
  • Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems.
  • Perform routine checks on network equipment and configurations.
  • Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures.
  • Follow established incident response and escalation procedures aligned with financial industry standards.
  • Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration.
  • Contribute to continuous improvement of NOC processes and procedures.
  • Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities.


Required Qualifications
  • Bachelor's degree in a related field or equivalent experience.
  • 1-2 years of experience in a NOC or similar role supporting network and Windows server environments.
  • Strong understanding of networking protocols, hardware, and Windows server administration.
  • Experience with Active Directory and secure user access management.
  • Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx.
  • Scripting experience (PowerShell, Python) and automation mindset.
  • Excellent problem-solving and analytical skills, with attention to detail.
  • Ability to work in a fast-paced, 24/7 operational environment.
  • Strong communication skills for both technical and non-technical audiences.
  • Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus.


Preferred Attributes
  • Experience with Power Automate and leveraging Copilot for productivity.
  • Familiarity with financial industry compliance and security standards.
  • Demonstrated ability to innovate and improve processes using technology.


Education:
• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

"Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position."

The typical base pay range for this role is between $83K - $115K - depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

About MUFG Bank, Ltd.

MUFG Bank, Ltd. Careers

There has never been a better time to join the global team at MUFG Bank, Ltd., a premier institution recognized for its leadership in the financial sector. MUFG Bank, Ltd. offers a plethora of job opportunities that cater to a variety of skills and interests, all while fostering professional growth and innovation.

Work You’ll Do

Join MUFG Bank, Ltd.'s distinguished team to assist some of the most sophisticated clients in navigating their financial landscapes. At MUFG Bank, Ltd., team members lead from a unique position in the marketplace, at the crossroads of financial expertise, industry knowledge, and digital innovation. Engage with a global team of business and financial advisors to help clients master their economic strategies and challenges. Collaborate with the largest group of finance professionals in the industry – a network that spans across continents offering unmatched opportunities for networking and professional development.

Introducing the MUFG Bank, Ltd. Business Advisory

The team is dedicated to building a leading Advisory group to guide some of the most renowned companies through their financial strategies using innovative solutions.

Do Innovative Work

Be part of a team that delivers targeted financial solutions through a depth and breadth of consulting experience and innovation that’s second to none.

Be Part of a Great Team

Work on a wide range of financial technologies and harness the unparalleled capabilities, global scale, and joint solution development that only MUFG Bank, Ltd. can offer.

Future-Proof Your Career

Advance your career as far as your ambition can take you with limitless opportunities supported by unmatched training, development, and certification support.

Explore

Discover how MUFG Bank, Ltd. is leading the way in financial innovation with cutting-edge projects like blockchain for secure transactions and AI for risk assessment.

The MUFG Bank, Ltd. Alliance

The combined service capabilities, global scale, and joint solution development enable clients to overcome challenges and lead transformation in their industries. Clients worldwide turn to MUFG Bank, Ltd. for new strategies and financial solutions to drive growth and success in the digital era.

Stay Connected

Join the Team

Search open positions that match your skills and interests. MUFG Bank, Ltd. seeks passionate, curious, creative, and solution-driven team players.

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Learn more about MUFG Bank, Ltd.
Industry
Finance & Insurance
* Ladders Estimates

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