WHAT YOU OWN: KEY ROLES & RESPONSIBILITIES
Networking, Connectivity, & Traffic Control
Reliable connections everywhere F&B works - offices, project sites, and the field.
- Install, configure, monitor, and troubleshoot switches, firewalls, wireless access points, VPNs, and internet connectivity across every location - meeting enterprise uptime targets.
- Coordinate network upgrades, capacity improvements, and new site connectivity.
- Field teams pulling drawings and running Procore from job sites should never be stopped by a network failure that proactive administration would have prevented.
- Ensure Network Traffic is limited to approved connections and enable port security for managed hardware
Systems, Cloud & Endpoint Administration
The platforms F&B runs on - available, current, and performing.
- Administer Microsoft 365, Azure, on-premises servers, storage, and core enterprise platforms - accounts, permissions, access controls, performance, and availability.
- Apply updates, patches, and upgrades on schedule; support the Procore, HRIS, ERP, and payroll integrations that Finance, HR, and Operations depend on.
- Manage the device fleet through enterprise endpoint management - deployment, security compliance, lifecycle planning, and accurate asset inventory.
Cybersecurity Operations
Threats found and fixed before they become incidents.
- Monitor security alerts, vulnerabilities, and threat activity; implement controls and remediate within defined SLAs.
- Manage endpoint protection, identity and access management, and security tooling; support audits, assessments, and incident response.
- Escalate significant security events to the Senior Manager immediately - security issues that age unreported create compounding, preventable risk.
- Manage Security Policies that apply to devices, user and service accounts, and network traffic
Backup, Recovery & Proactive Monitoring
A backup that has never been tested is not a backup.
- Own backup integrity and disaster recovery readiness - monitor jobs, validate completion, test recovery periodically, and keep DR documentation current.
- Maintain proactive monitoring across all environments - catch performance degradation, capacity concerns, and failure indicators before team members feel them.
- Plan capacity ahead of organizational growth - the Senior Manager should hear about infrastructure issues from your monitoring, not from team members reporting outages.
Tier 2/3 Escalation & Developing the Specialist
Resolve what the frontline cannot - and teach as you go.
- Serve as the technical escalation resource for the IT Support Specialist - resolving complex issues, documenting root causes, and improving support processes.
- Coach the Specialist through unfamiliar problems and share the reasoning, not just the fix - they should be measurably more capable each quarter.
- Documentation is not optional - undocumented solutions become tribal knowledge and single points of failure.
EXPERIENCE, TRAINING & CERTIFICATIONS
- 5-10 years of progressive network and systems administration
- Microsoft 365 Administrator and Azure Administrator Associate certifications (active, or equivalent)
- Advanced network administration - switching, firewalls, wireless, VPN, multi-site; cybersecurity operations experience
- Enterprise endpoint management (Intune or equivalent)
- Proven backup administration with tested recovery
- CompTIA Network+ and Security+ (or equivalent), identity & access administration, firewall & network security, endpoint management administration, and disaster recovery & business continuity
