The OpportunityThis is a
service leadership role at the center of Earthborne's national service growth
. You'll lead a team of technicians and administrators responsible for keeping equipment running for production-based customers across the country-businesses that depend on equipment uptime to keep their own operations moving.
You'll have the opportunity to build the processes, standards, and team culture that make exceptional service possible at a national scale. This is not simply a role managing an existing department; it's an opportunity to build and shape a growing national service program.
If you're looking for a leadership position where the systems, processes, and team you build can become the backbone of a growing national operation, this is the opportunity for you.
What You'll OwnLeadership & Team Building- Lead, develop, and mentor a team of technicians and service administrators.
- Set clear expectations and build a culture of accountability through Earthborne's management operating system.
- Develop scalable processes, systems, and standards to support continued program growth.
- Build a high-performing team focused on safety, productivity, customer service, and continuous improvement.
Fleet & Customer Uptime- Oversee departmental and customer fleet maintenance programs.
- Design and coordinate proactive maintenance plans that maximize equipment uptime and reliability.
- Establish service strategies that help customers keep their operations running while strengthening long-term customer loyalty.
- Monitor service performance and ensure maintenance programs are delivered efficiently and consistently.
Growth & Customer Relationships- Build and maintain lasting relationships with customers, vendors, and third-party service providers.
- Partner with the sales team to develop new customer relationships and generate service opportunities.
- Identify opportunities to expand the national service program and increase customer value.
- Own the department's P&L and budget, operating as a true business leader-not simply a manager.
Continuous Improvement- Develop training and career pathways that strengthen the skills and capabilities of the service team.
- Stay current on manufacturer updates, technology, diagnostic tools, and industry best practices.
- Identify opportunities to introduce new capabilities and improve service delivery.
- Maintain acceptable WIP levels through a metric-driven approach focused on productivity, efficiency, and profitability.
- Establish and monitor key performance indicators to continuously improve departmental results.
What You Bring- High school diploma, Associate degree, or post-secondary education in the transportation, equipment, or related industry.
- Demonstrated leadership experience, preferably within a service, fleet maintenance, transportation, or heavy equipment environment.
- A track record of remaining sharp, decisive, and solution-oriented under pressure.
- Strong diagnostic and troubleshooting skills are a plus.
- Strong communication and interpersonal skills, with the ability to rally a team and build trust with customers.
- Working knowledge of safety regulations, practices, and compliance requirements.
- Strong organizational and problem-solving skills.
- Comfort working with Microsoft Office, Google Workspace, CRM platforms, and other business technology.
- A business-minded approach with the ability to understand and manage budgets, metrics, productivity, and profitability.
