Our Research and Development organization is looking for highly motivated Software Engineer in Test who will help the company advance the software to the next level of quality and scalability by designing, implementing, and creating tools, automating manual processes, automating functional tests, and helping drive scalability in the most efficient way.
Ensure pipeline impact of all partner programs and initiatives.Work cross-functionally to get partners what they need to be successful-via tight collaboration with platform, product, sales, services, training and support teams.
The Innovation Development Engineer will also be responsible for bringing the Virtual Reality world to life by creating immersive VR engagements that demonstrate the power of the Calabrio solution and Contact Center best practices. This will require a close working relationship with the Innovation Design team to imagine new and creative ways to harness the power of VR.
Define and report Key Performance Indicators to monitor process health; define and report Customer facing service metrics. Implement and oversee Security policy, monitoring, and guidelines for Calabrio Cloud Services. Conduct System Outage Analysis to prevent the re occurrence of incidents. Implement continuous improvement plans for all services and processes.
Develop and maintain strong relationships with a high level of trust with key decision makers.Develop and execute an account plan for each customer, including strategy, actions, timeframes, milestones, and responsibilities
Perform Unix/Windows server and application instance management; lead the technical architecture and technical details of the platform; forecast impact and plan capacity for both organic growth and new business to the environment.
Work with people whose passion for creating outstanding software matches yours; collaborate, brainstorm and work in an interactive, dynamic and rewarding environment that will challenge your skills and help you achieve the next level of your career.
Collaborate with the Product Managers, Development Managers and Quality Assurance to maintain the product backlog; leverage your International business knowledge to improve communication with development requirements and the business needs.
In this position, you will partner with the Product Managers and other Product Owners to identify, define, analyze, prioritize and refine the requirements, and will communicate those requirements to the development team.