Job Description

Key Responsibilities
Lead end-to-end Dynamics 365 CRM implementation and enhancement projects.
Manage project scope, timelines, budgets, risks, and resources.
Partner with Sales, Customer Service, Marketing, and IT teams to gather requirements and deliver solutions.
Oversee Dynamics 365 Sales, Customer Service, and Power Platform initiatives.
Manage data migrations, system integrations, testing, and deployments.
Drive user adoption, training, and change management activities.
Provide project status updates to stakeholders and executive leadership.

Required Qualifications
5+ years of project management experience.
3+ years managing Microsoft Dynamics 365 CRM projects.
Strong knowledge of Dynamics 365 Customer Engagement (CE) modules.
Experience with Agile and/or Waterfall methodologies.
Excellent communication, leadership, and stakeholder management skills.

Preferred Skills
PMP, Scrum Master, or Microsoft Dynamics certifications.
Experience with Power Apps, Power Automate, Power BI, and Dataverse.
Knowledge of Azure integrations and CRM data migrations.
Experience leading cross-functional and global teams.

Key Technologies
Microsoft Dynamics 365 Sales & Customer Service
Power Platform (Power Apps, Power Automate, Power BI)
Dataverse
Azure DevOps
Microsoft Project / Jira
Success Measures
On-time, on-budget project delivery.
Increased CRM user adoption and satisfaction.
Improved business processes through automation.
Successful integrations and high-quality CRM solutions.

The base compensation range for this role in the posted location is 100000 to 130000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility