Southern Company

Mgr, Business Engagement

Southern Company • $108K — $130K *
Atlanta, GA 30349In-Person
Energy & Utilities
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering, Analytics, Data Science, or related areas required; Master's preferred.
  • 5+ years in Customer Service, Marketing, or related fields in an enterprise context.
  • Strong communication skills to bridge business requirements and technical solutions.
  • Solid understanding of data analytics concepts and technologies.
  • Proven leadership capability on cross-functional teams.

Responsibilities

  • Identify client pain points and document their goals for data-driven solutions.
  • Analyze client processes to recommend data-driven enhancements.
  • Collaborate with analytics teams to address client needs with appropriate solutions.
  • Maintain and prioritize the client needs backlog for maximum value delivery.
  • Communicate project progress to stakeholders and ensure alignment with expectations.
  • Assess and document levels of data literacy among CX client teams.
  • Partner with internal teams to develop a data stewardship framework.

Benefits

  • Opportunities for continuous learning and professional development.
  • Collaboration with cross-functional teams across the organization.
  • Potential to influence organizational change through data-driven strategies.
  • Access to automation tools and advanced analytics technologies.
Full Job Description
Job Description

JOB SUMMARY

The Business Engagement Manager is needed within the Georgia Power Customer Experience (CX) to truly understand organizational pain points that can be solved by 'getting data out of the box' and to intentionally drive the organic adoption of data-driven decision making within the various business units. Specifically, this role will focus on partnering with and guiding partner business units to be more fully led by data, focusing on the following activities:
  • Proactively and consistently maintaining a broad perspective on CX business goals and pain points, identifying high-value or cross-business unit opportunities that can be addressed by analytics or other data-driven approaches
  • Documenting, analyzing, prioritizing and developing solutions to enhance relevant CX business unit processes and workflows, using available data, automation tools, and technologies to drive business transformation, operational efficiencies, and customer experience enhancements
  • Working with partner and system teams to establish a business unit-friendly data stewardship and data documentation framework/process for CX
  • To establish data-driven decision making/action taking as a core business competency within the CX business units by collaborating with internal partner and system teams to drive data literacy and decision intelligence adoption.


JOB REQUIREMENTS

Education
  • Bachelor's Degree in Engineering, Analytics, Data Science, Mathematics, Economics, Business, Marketing, Communications or related fields required.
  • Master's Degree in any of the above a plus.


Knowledge/Experience/Skills
  • 5+ years of experience working in or directly supporting a Customer Service, Sales, Marketing, Customer Experience, or related organization in an enterprise context
  • Communicate Business Requirements to Drive Solutions: Ability to capture detailed requirements from the business and translate to technical teams for solution delivery
  • High-Level Technical Knowledge: Solid understanding of data analytics concepts, capabilities, and technologies.
  • Leadership Skills: Proven ability to work on cross-functional teams and lead teams towards meaningful results.
  • Analytical Skills: Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
  • Player-Coach: Ability to guide and direct others to achieve results in addition to the ability to serve in a hands-on capacity to complete deliverables
  • Communication Skills: Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and vice versa.
  • Customer-Centric Collaboration: Passionate about understanding customer needs and delivering exceptional user experiences in a collaborative fashion.
  • Previous experience within a utility setting highly preferred.
  • Previous experience within a regulated industry preferred.


Additional required behavioral attributes:
  • Customer-centric
  • Results-oriented
  • Detail-oriented
  • Innovative mindset, leveraging available tools and technologies to transform business processes
  • Strategic thinker with an ability to connect the dots between problems and solutions
  • Committed to continuous learning and improvement, particularly in the data space
  • Committed to building and maintaining constructive partnerships with business partners
  • Works well both independently and with others
  • Acts with speed and decisiveness


MAJOR JOB RESPONSIBILITIES
  • Client Business Needs Gathering: Identify client pain points, document goals, and identify if data, analytics, or technology solutions can address their needs. Leverage knowledge of how the various business units operate to connect the dots between problems and solutions.
  • Process/Data Deep Dives: Understand client processes - and the data consumed by and generated by those processes - to discern if data-driven solutions, automation tools, or technologies can drive efficiencies or customer experience enhancements.
  • Internal Analytics Partner Team Collab Sessions: Collaborate with partner customer analytics teams or system teams to share client findings so that solutions can be developed to address needs.
  • Stakeholder Management: Continually communicate project progress with client teams to ensure expectations are met and value is being delivered.
  • Client Need Backlog Management: Create, maintain, and consistently prioritize the client need backlog, ensuring that solutions efforts are focused on delivering maximum value relative to the objectives of GPC CX and GPC as a whole.
  • Leadership Communication: Continually socialize - whether through dashboards, presentations, or reports - client needs to leaders, cross-functional partners, and relevant committees to ensure they are informed and can intervene if needed.
  • Client Data Literacy Baselining: Proactively reach out to CX client teams to gauge and document the level of data-driven decision making/action-taking proficiency and literacy.
  • Partner Collaboration: Partner with internal teams, like the SCS Customer Analytics team, Customer Data Platform team, and the TO Information Management Office to construct a data stewardship and cataloguing framework that is acceptable to GPC CX business units.
  • Collateral Distribution: Lead efforts to consolidate relevant data-driven decision-making content for distribution to GPC CX client teams on a recurring basis.
  • Client Education to Cultivate Data-Driven Mindsets: Help clients learn and understand the data within their shop's purview and how it will allow them to unleash informed decision making on behalf of our customers. Document and prioritize straggler datasets for upload to the Customer Data Platform (CDP) when in discovery sessions with clients.


About the Team

Georgia Power

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Energy & Utilities
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Southern Company

More Energy & Utilities Jobs

Find similar Mgr, Business Engagement jobs:

NationwideAtlanta, GA