Marketplace Operations Manager

WorkWhile

$90K — $120K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-4+ years in strategic consulting, finance, or startup roles
  • Demonstrated ability to drive projects from strategy to execution
  • Proactive mindset with a strong 'Bias for action'
  • Experience managing cross-functional initiatives
  • Proficient in SQL and data analysis
  • Dedication to improving low-wage workers' lives
  • Eagerness to learn by working a shift quarterly

Responsibilities

  • Own the P&L for the Events & Hospitality vertical
  • Manage daily marketplace operations to efficiently match supply and demand
  • Create and execute quarterly and yearly improvement roadmaps for hospitality
  • Collaborate with data science to forecast labor needs and optimize supply/demand models
  • Oversee worker acquisition and re-engagement strategies
  • Develop metrics and dashboards for marketplace balance and performance measurement
  • Support account management as a strategic partner through data analysis and customer interactions

Benefits

  • Equity options in a rapidly growing, venture-backed company
  • Flexible hybrid work structure in various major cities
  • Company off-site events for team bonding
  • Comprehensive medical, dental, and vision plans
  • Unlimited paid time off
  • 401(k) with matching contributions from the employer
  • Home office setup stipend for remote work support
Full Job Description
The Opportunity

WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics.

What You'll Do:
  • Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals
  • Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling
  • Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog
  • Collaborate with the data science team to forecast and manage WorkWhile's future labor needs, understand supply and demand, and help optimize models
  • Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
  • Develop the metrics and dashboards to help balance the marketplace and measure success.
  • Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls
What We're Looking For:
  • 3-4+ years experience in a strategic consulting, finance, or early stage startup role
  • Ability to drive projects to completion who is excited to own both strategy & execution
  • A strong "Bias for action" - you don't let perfect get in the way of good
  • Experience managing cross-functional projects & outcomes
  • Proficiency in SQL and data analysis is a must
  • Commitment to improving the lives of low-wage workers
  • Willingness to work a shift once a quarter to keep learning

Compensation & Benefits
  • Competitive base salary + equity in a high-growth, venture-backed company
  • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.
  • In-person company off-sites
  • Medical, dental & vision coverage
  • Unlimited PTO
  • 401(k) with employer match
  • WFH stipend to support your home office setup

WorkWhile has a diverse, mission-driven, and supportive culture-we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we'd love to chat!

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