Marketplace Operations Manager

WorkWhile

$90K — $130K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-4+ years in strategic consulting, finance, or startup environments
  • Strong project management skills with a completion-focused mindset
  • Action-oriented with a dedication to getting results
  • Experience with cross-functional project management
  • Proficient in SQL and data analysis
  • Passionate about improving the lives of low-wage workers
  • Willingness to work a shift quarterly for hands-on experience

Responsibilities

  • Own the P&L for the Events & Hospitality sector and allocate budget effectively
  • Oversee daily marketplace operations to ensure supply and demand alignment
  • Develop and implement strategic roadmaps to enhance Hospitality performance
  • Collaborate with data scientists to forecast labor needs and optimize supply-demand models
  • Manage worker acquisition and retention strategies to grow market supply
  • Create metrics and dashboards to balance marketplace dynamics and measure success
  • Support sales and account management through strategic labor insights and analysis

Benefits

  • Equity in a venture-backed company with high growth potential
  • Hybrid work environment with office locations in key cities
  • Opportunity for in-person team building off-sites
  • Comprehensive medical, dental, and vision insurance
  • Unlimited paid time off
  • 401(k) plan with employer matching contributions
  • Work from home stipend to enhance home office setup
Full Job Description
The Opportunity

WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics.

What You'll Do:
  • Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals
  • Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling
  • Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog
  • Collaborate with the data science team to forecast and manage WorkWhile's future labor needs, understand supply and demand, and help optimize models
  • Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
  • Develop the metrics and dashboards to help balance the marketplace and measure success.
  • Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls
What We're Looking For:
  • 3-4+ years experience in a strategic consulting, finance, or early stage startup role
  • Ability to drive projects to completion who is excited to own both strategy & execution
  • A strong "Bias for action" - you don't let perfect get in the way of good
  • Experience managing cross-functional projects & outcomes
  • Proficiency in SQL and data analysis is a must
  • Commitment to improving the lives of low-wage workers
  • Willingness to work a shift once a quarter to keep learning

Compensation & Benefits
  • Competitive base salary + equity in a high-growth, venture-backed company
  • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.
  • In-person company off-sites
  • Medical, dental & vision coverage
  • Unlimited PTO
  • 401(k) with employer match
  • WFH stipend to support your home office setup

WorkWhile has a diverse, mission-driven, and supportive culture-we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we'd love to chat!

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