TEAM MEMBER REQUIREMENTS
• Serve as a brand ambassador of AKA/Korman culture, values, and service philosophy with residents,
guests, owners, partners, and team members.
• Maintain a consistent leadership presence across all departments and team members.
• Uphold safety, security, privacy, and confidentiality standards, including the protection of personal and
financial information.
• Demonstrate knowledge of emergency response and safety procedures; promote a safe and healthy
work environment.
• Approach all interactions with a service-driven, solution-oriented mindset.
• Build strong relationships with ownership, partners, vendors, and internal teams.
• Prioritize time and resources effectively across multiple departments.
• Exhibit high personal accountability, initiative, and commitment to excellence.
• Lead with professionalism, integrity, and confidence.
• Demonstrate strong communication, coaching, conflict-resolution, and performance-management
skills.
• Flexibility to meet operational needs including nights, weekends, and holidays.

CORE RESPONSIBILITIES

LEADERSHIP AND CULTURE
• Set the vision, priorities, and operating rhythm for the property (daily leadership stand-ups, weekly
operations / leadership meetings, performance reviews, P&L reviews, strategy reviews).
• Recruit, develop, and retain top talent; build a succession pipeline for leadership team members.
• Model luxury service standards and a high-accountability, high-care leadership style.
• Establish clear goals and KPIs for each department; coach performance and address gaps quickly.
• Lead team member engagement initiatives, recognition, and communications that strengthen culture
and reduce turnover.

GUEST / RESIDENT EXPERIENCE AND SERVICE EXCELLENCE
• Ensure consistently elevated service delivery across the entire guest journey (pre-arrival, arrival, in-stay,
departure, post-stay).
• Implement service recovery standards; personally handle escalated issues and VIP/owner-level
concerns.
• Drive guest sentiment improvements (reviews, post stay surveys, complaint trends); translate insights
into action plans.
• Maintain impeccable presentation standards for "first impression" areas (arrival sequence, lobby,
elevators, corridors, amenities).

FINANCIAL PERFORMANCE AND ASSET MANAGEMENT
• Own the annual budget and monthly forecast; deliver results across revenue, expenses, and profitability.
• Drive performance against key metrics: Occupancy, ADR, RevPAR, Revenue, GOP, flow-through, labor
productivity, CPOR (as applicable), and cash flow.
• Conduct weekly financial reviews with department leaders; identify corrective actions and cost
containment opportunities.
Rev.07.02.2026
• Partner with ownership to align on investment priorities, ROI, and capital planning (capex, FF&E,
maintenance cycles).
• Ensure disciplined procurement, contract oversight, and vendor management.

COMMERCIAL STRATEGY (REVENUE, SALES, MARKETING, DISTRIBUTION)
• Partner with Revenue, Sales, and Marketing leaders to set and execute commercial strategy by segment.
• Ensure channel mix optimization (direct, OTA, corporate, group, wholesale), pricing integrity, and
demand capture.
• Drive local account development and market partnerships; maintain a strong sales culture on property.
• Ensure group/event strategy supports profitability (rate, spend, displacement, attrition discipline).
• Oversee brand and digital execution at property level (content, positioning, offers, reputation
management).
• Must be able to participate in, lead and oversee direct sales efforts to include hotel sales, apartment
leasing, club level memberships, and club level catering.
• Prepare weekly leasing and traffic reports as well as monthly financial analysis.

OPERATIONS OVERSIGHT (ROOMS, F&B, ENGINEERING, SECURITY, GUEST SERVICES)
• Maintain tight operational controls, SOP adherence, and consistent service delivery across all
departments.
• Ensure strong internal collaboration between Rooms, F&B, Engineering, and Commercial to optimize
guest experience and profitability.
• Monitor operational readiness daily (rooms status, maintenance priorities, staffing alignment,
arrival/VIP planning).
• Uphold cleanliness, preventive maintenance, and asset condition standards; enforce room and public
area quality walks.
• Oversee safety and security practices; ensure incident response and documentation standards are
followed.

QUALITY ASSURANCE AND STANDARDS
• Maintain compliance with brand standards, luxury positioning, and any franchise/brand audit
requirements.
• Lead routine property walks and inspections (guestroom quality, public areas, back-of-house, life safety).
• Implement continuous improvement initiatives (process, technology, training, service design).
• Ensure high standards in training and certification, especially for guest-facing teams.
Retail Tenant Relations (where applicable)
• Serve as the primary on-site liaison for retail tenants; foster strong, professional relationships and
alignment with the property's luxury standards.
• Ensure tenant operations complement the hotel/residential experience (hours, delivery/loading,
signage, cleanliness, noise control, guest flow).
• Coordinate with Asset Management/Ownership on lease-related items, tenant compliance, and any
change requests (use, signage, build-outs, approvals).
• Maintain routine touchpoints with tenants and document follow-ups on service issues, maintenance
needs, and operational impacts.
• Partner with Engineering/Security to manage access protocols, after-hours procedures, and life-safety
compliance within tenant spaces.
• Oversee tenant-related work orders and shared-services coordination (trash removal, pest control,
utilities, common area upkeep).
• Support tenant success through collaborative programming and cross-promotion when aligned with
brand goals (packages, concierge referrals, resident offers).
• Escalate tenant disputes or material issues promptly with clear options and recommended resolutions;
protect the guest experience and asset value.

HUMAN RESOURCES, COMPLIANCE, AND RISK MANAGEMENT
• Ensure compliance with labor laws, wage/hour, harassment prevention, and all HR policies.
• Oversee performance management, corrective action, investigations, and documentation with HR
partnership.
• Ensure accurate timekeeping, scheduling discipline, and staffing models aligned to business volume.
• Maintain compliance with health, safety, sanitation, and life safety regulations; lead emergency
preparedness.
• Ensure data privacy, PCI compliance, and security of systems in partnership with IT.

OWNER/INVESTOR RELATIONS AND REPORTING
• Maintain open coordination and communication with Brandywine Realty Trust operational management
to ensure that impacting activities amongst both the residential and commercial portions of the building
are addressed.
• Provide transparent, timely reporting to ownership on performance, risks, opportunities, and action
plans.
• Deliver strong executive summaries and narrative to support monthly financials and asset strategy.
• Lead ownership property tours and meetings; present initiatives and results with confidence and clarity.
• Maintain professionalism and discretion with all owner-related matters.

DESIRED SKILLS AND QUALIFICATIONS
• Luxury/lifestyle hospitality experience with a strong service DNA and attention to detail.
• Proven ability to drive results through revenue strategy, labor optimization, and operational discipline.
• Strong owner/investor presence-clear, confident, and transparent communicator.
• Demonstrated talent-builder: hiring, coaching, succession planning, and performance management.
• Commercial orientation (sales leadership, local partnerships, and reputation management mindset).
• High emotional intelligence; calm under pressure with strong service recovery instincts.
• Strong financial acumen (budgeting, forecasting, P&L analysis, and cash discipline).
• Proficiency with hotel technology platforms (PMS, POS, RMS, CRM, reputation tools) and data-driven
decision-making.
• Experience leading in complex environments (union, mixed-use, long-stay, or high-volume operations) a
plus.

REQUIRED QUALIFICATIONS
• 8-15+ years of progressive apartment / multifamily / hotel leadership experience; Property Manager /
General Manager experience strongly preferred.
• Demonstrated ownership of property-level performance with strong outcomes in guest satisfaction and
profitability.
• Proven ability to lead multi-department operations (Rooms required; F&B/Events oversight preferred
where applicable).
• Budgeting and forecasting experience with clear accountability to financial targets and labor standards.
• Strong knowledge of hospitality compliance requirements (wage/hour, safety, sanitation, HR practices).
• Ability to work a flexible schedule aligned with business needs, including weekends/holidays.

PHYSICAL REQUIREMENTS
• Ability to stand and walk the property for extended periods (including daily inspections of guestrooms
and public areas).
• Ability to climb stairs and navigate multiple floors and back-of-house areas as needed.
• Ability to lift and carry up to 25 lbs. occasionally (e.g., reviewing room setups, moving small items during
inspections).
• Ability to perform visual inspections for cleanliness, maintenance, safety, and brand-standard
compliance.
• Ability to work in varied environments (indoors/outdoors, kitchens, laundry, mechanical rooms) and
tolerate occasional noise and temperature fluctuations

Our Team Members enjoy a generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.