Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement: Replacement
Site: Princess Margaret Cancer Centre
Department: Workforce Optimization
Salary: $103,136 to $153,136 per annum
Reports to: Senior Manager, Workforce Optimization
Hours: 37.5 hours per week
Status: Permanent Full-Time
Shifts: Monday to Friday
Closing Date: July 14, 2026

Position Summary

As a key leader within the People & Culture portfolio, the Manager, Workforce Optimization will play a pivotal role in the successful transformation of UHN's scheduling operatimization model and sustainability plan.

The Manager, Workforce Optimization will lead a team of analysts to work closely with internal stakeholders, units, and departments to engage, measure and implement optimized master rotations and scheduling templates across UHN.

Duties

Operating Model & Process Redesign

• Design and implement a future-state scheduling operating model
• Redesign scheduling processes to align with system capabilities, collective agreements, and operational needs.
• Develop and maintain process documentation, SOPs, and training materials to support sustainability.
• Prioritize unit selection for optimization in alignment with financial targets, resource alignment and project goals

Master Schedule Redesign

• Develop and lead a team of master rotation specialists responsible for designing optimized master schedules.
• Assess current scheduling practices across hospital units to identify opportunities for redesign.
• Prioritize units for master schedule redesign based on operational needs and readiness.
• Oversee the planning and sequencing of master rotation redesigns across the organization.
• Engage clinical and operational stakeholders to ensure alignment with unit-specific requirements and collective agreements.
• Provide implementation support to ensure smooth adoption of new master schedules.
• Ensure redesigned schedules promote safe, efficient, and sustainable staffing models.

Stakeholder Engagement & Change Leadership

• Support leaders and staff through the transition to new scheduling processes and tools, ensuring a positive user experience.
• Act as a liaison between stakeholder teams including members of People & Culture, clinical operations, IT, and finance to ensure alignment and effective communication.
• Promote a culture of continuous improvement and innovation in scheduling practices.

Team Leadership

• Provide guidance, support and leadership to foster teamwork and collaboration to a team of scheduling specialists, analysts, or project resources as required.
• Promote and champion a culture of excellence, inclusivity, and collaboration, supporting an environment of continuous high performance.

Qualifications

• Bachelor's degree required (e.g., Health Administration, Business, Engineering, Human Resources, or related field).
• Minimum 5 years of progressive experience in healthcare operations, workforce management, or scheduling transformation.
• At least 2 years of experience implementing or configuring scheduling systems in a unionized healthcare environment.
• Strong communication, facilitation, and stakeholder engagement skills.
  Proven ability to lead change in complex, multi-stakeholder environments.
• Demonstrated experience in process redesign, business analysis, or project management.
• Strong understanding of collective agreements and their impact on scheduling practices.
• High proficiency in Microsoft Excel; experience with Microsoft 365 tools (e.g., SharePoint, Power Apps, Forms) preferred.
• Experience in large-scale system implementations or healthcare transformation projects is considered an asset.
• Experience with scheduling platforms such as UKG, Kronos, or equivalent is an asset.
• Master's degree in a related field is considered an asset.
• Certifications in Lean, Six Sigma, or Project Management (e.g., PMP) is considered an asset.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.