Scotiabank

Manager, Unauthorized Software Remediation & Operational Support

Scotiabank$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Software Asset Management (SAM), IT Service Management (ITSM), or technology risk remediation
  • Proven ability to drive remediation outcomes across diverse technical teams
  • Hands-on experience with ServiceNow for workflows and incident management
  • Familiarity with endpoint and discovery tools like Tanium and SCCM
  • Understanding of software compliance and IT governance frameworks

Responsibilities

  • Ensure timely remediation of unauthorized software within SLAs
  • Maintain tracking of unauthorized software cases until closure
  • Enforce software compliance controls according to technology standards
  • Enhance data integrity of discovery tools
  • Reduce audit risk through consistent remediation efforts
  • Report metrics and status updates to SAM leadership and audit stakeholders
  • Manage incidents and ticketing related to unauthorized software

Benefits

  • Access to online courses and cross-functional development opportunities
  • Tuition assistance available for further education
  • Flexible vacation policy with personal and sick days included
  • Benefits start on day one for all employees
  • Opportunities for community engagement through various programs
Full Job Description
Requisition ID: 264896

The Manager, Unauthorized Software Remediation & Operational Support, reporting to the Director, SAM Governance & Tech, is responsible for executing end to end remediation of unauthorized and prohibited software across enterprise endpoints and servers. The role ensures that unauthorized software risks are actively identified, triaged, remediated, and reported in alignment with enterprise technology standards, regulatory expectations, and Software Asset Management (SAM) governance frameworks.

This role acts as a key operational enabler of compliance by driving enforcement of software standards, improving remediation timelines, and ensuring full traceability of unauthorized software disposition.

Is this role right for you? In this role, you will:
Key Outcomes & Accountabilities
• Ensure unauthorized and prohibited software is remediated within defined SLAs and risk tolerances
• Maintain end to end visibility and tracking of all unauthorized software cases through to closure
• Enforce software compliance controls in alignment with Technology Standards and SAM governance
• Improve data integrity and reliability of discovery sources (e.g., Tanium, SCCM, ServiceNow Discovery)
• Reduce technology and audit risk exposure through consistent remediation execution
• Provide transparent reporting and metrics to SAM leadership, Technology Risk, and audit stakeholders
Unauthorized Software Identification & Remediation
• Review and validate unauthorized and prohibited software detections from discovery tools
• Drive remediation actions (uninstall, upgrade, or exception handling) in coordination with endpoint, server, and application teams
• Track all remediation activities through ServiceNow workflows to confirmed closure
• Follow up with application owners and end users to enforce compliance and meet remediation timelines
Operational Case Management
• Open, manage, and monitor incidents, tasks, or remediation tickets related to unauthorized software
• Ensure issues are triaged, prioritized, and actioned based on risk and impact
• Maintain accurate status updates and audit-ready records for all cases
Data Quality & Discovery Issue Resolution
• Identify gaps, inconsistencies, or anomalies in discovery and CMDB data impacting unauthorized software visibility
• Coordinate with SAM Tech Enablement, CMDB, and engineering teams to resolve data quality issues at source
• Validate completeness and accuracy of software inventory to support compliance reporting
Stakeholder Coordination & Enforcement
• Work closely with endpoint, infrastructure, application, and ITAM teams to drive remediation outcomes
• Support enforcement of prohibited / restricted software policies and technology standards
• Escalate non-compliance or aging remediation cases to management as required
Reporting & Governance Support
• Produce operational reports and dashboards on remediation status, aging, and risk exposure
• Provide updates for SAM governance forums, audit reviews, and SteerCo reporting
• Support evidence gathering for regulatory and audit requirements (e.g., OSFI B-13, internal audits)

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Experience in Software Asset Management (SAM), IT Service Management (ITSM), or technology risk remediation
• Strong ability to drive remediation outcomes across cross-functional technical teams
• Hands-on experience with ServiceNow (workflows, incident/task management, reporting)
• Familiarity with endpoint and discovery tools (e.g., Tanium, SCCM, Intune, ServiceNow Discovery)
• Understanding of software compliance, unauthorized software controls, and IT governance frameworks

What's in it for you?
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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