American Express

Manager-Tech Ops Engineering- Digital Workplace

American Express$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or Computer Engineering, or equivalent experience
  • Proficient in network protocols and technologies
  • Skilled in scripting languages like PowerShell and Python for automation
  • Experience in cloud administration and IT asset management
  • Hands-on experience in managing and maintaining servers, networks, and cloud services
  • Familiarity with system administration and network troubleshooting
  • Prior experience in technology operations or Site Reliability Engineering (SRE)

Responsibilities

  • Lead and mentor applications engineering teams in best practices and development
  • Oversee incident management processes to ensure quick issue resolution and minimize downtime
  • Collaborate with stakeholders to provide updates on technology operations
  • Manage network infrastructure, monitor performance, and implement security measures
  • Implement system upgrades, updates, and maintain hardware and software
  • Work with cross-functional teams on technology projects and improve operational policies
  • Ensure compliance with industry standards and company policies in technology operations

Benefits

  • Opportunities for professional growth and continuous learning
  • Inclusive culture promoting diversity in teams
  • Potential involvement in recruiting and developing a high-performing team
  • Engagement with cross-departmental initiatives to align tech services with business strategies
Full Job Description
Job Description

Manager, Technology Operations Engineering oversees the delivery of technical services and solutions across the business, and coordinates with senior leadership, clients, and other technical teams to drive successful technology service outcomes and implement best practices.

Responsibilities

  • Provides leadership, guidance, and coaching to applications engineering teams, supporting training and development of best practices
  • Oversees the incident management process, ensuring timely resolution of issues and minimizing downtime, ensuring solutions meet business requirements, timelines, and quality standards, and align with strategic goals
    • Collaborates with stakeholders effectively including senior management, to provide updates on technology operations and
      • Leads the management and maintenance of network infrastructure, monitoring network performance, troubleshooting connectivity issues, and supporting the implementation of network security measures
      • Oversees the implementation of system upgrades, updates, and backups, and ensure the maintenance of hardware and software systems
      • Leads and collaborates with cross-functional teams to complete technology projects and initiatives, contributing to the development of operational policies and procedures, and identifies areas for improvement
  • ensure alignment with business objectives
  • Ensures the team follows best practices, industry standards, and company policies for technology operations and technical services, including maintaining secure processes May or may not manage and lead a team of technology operations colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams
  • May or may not provide leadership, guidance, and coaching to technology operations teams, supporting training and development of best practices
    • May or may not recruit colleagues with relevant experience, and develop, reward, and energize an effective team
      • Collaborates and co-creates effectively with teams in product and the business to align technology operations and service initiatives with broader business objectives


Qualifications

Education and Knowledge
  • Bachelor's degree in computer science, Computer Engineering, and/or comparable experience
  • Knowledge of network protocols and technologies
  • Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

Work Experience
  • Experience in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
  • Experience in managing and maintaining technology infrastructure, including servers, networks, and cloud services
  • Experience in system administration, network configuration, and troubleshooting
  • Experience in technology operations work
  • Experience in cloud platforms such as AWS, Azure, or Google Cloud


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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