The Talent Acquisition Operations team helps shape the experiences, processes, and practices that support our hiring strategy across CIBC. As a Manager, Candidate Care and Talent Acquisition Operations, you'll lead three key areas of this role: people leadership for the Candidate Care Specialist team, training and change enablement for the broader Talent Acquisition (TA) function, and process improvement across TA operations. You'll coach and support the Candidate Care team, manage escalations, and use reporting and insights to improve team capacity, service quality, and the overall candidate experience. You'll also oversee training resources and documentation for the broader recruitment team by developing clear materials such as quick reference guides (QRGs), process documents, and communications that support Talent Acquisition operations. In addition, you'll help drive change management and continuous improvement initiatives that strengthen operational effectiveness across the TA function.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

• Candidate Care team leadership: Lead and support the Candidate Care Specialist team by providing coaching, direction, and day-to-day guidance. Manage escalations, remove barriers, and help the team deliver a consistent, high-quality candidate experience.
• Reporting and operational insights: Lead reporting for the Candidate Care function by analyzing capacity, service levels, process quality, and performance trends. Translate insights into clear actions and recommendations that improve efficiency, service delivery, and team effectiveness.
• Operational training and resources: Manage operational training for the broader TA team by designing, coordinating, and delivering training related to new and updated processes, tools, and procedures. Create, maintain, and improve supporting resources such as QRGs, process documents, training materials, and team communications to ensure they are accurate, accessible, and aligned to operational requirements.
• Operational change management: Support operational change initiatives across TA by developing communications, training, and implementation support for new processes, tools, and procedures. Help teams understand and adopt changes effectively so they can be applied consistently in day-to-day operations.
• Process improvement and innovation: Identify and implement opportunities to improve workflows, strengthen controls, and simplify how work gets done across the Candidate Care team and the broader TA function. Explore opportunities to leverage automation, artificial intelligence, and other innovative solutions to improve efficiency, scalability, and the candidate experience.
• Relationship management: Build strong relationships with TA leaders, recruiters, specialists, and internal partners to understand priorities, align on solutions, and support successful execution of initiatives.

• You can demonstrate experience in talent acquisition operations or process improvement. You bring strong experience supporting recruitment or talent functions, with the ability to balance day-to-day operational leadership and longer-term improvement initiatives. It’s an asset if you have experience with Workday from a Talent Acquisition perspective.
• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You can demonstrate experience in training delivery, change management, process documentation, and reporting tools.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions