Job Description

Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures. Advises on data collection, optimizing operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Reviews health and performance reports. Trains team members to identify automation. Trains team members to communicate and understand the impact of changes. Serves as an escalation point for incidents and reviews documentation. Enables team members to experiment with new technology, execute improvements, build site reliability knowledge, and provide clear data.

Responsibilities

Key Responsibilities

Capacity Ingestion andManagement:

- Supportsteam members designing and architecting infrastructure and/or service accordingto terms for reliability and functionality.

- Supervisesimmediate team members and provides day-to-day direction to help forecastdemands for infrastructure and respond to capacity needs, ensuring systems havesufficient resources to handle current and future workloads.

- Assiststeam members in collaborating with the software development team to developinfrastructures and features that are reliable and scalable according todeployment requirements.

- Developsteam members' ability to identify opportunities for and drive prototyping(e.g., testing new applications or infrastructures, assisting in onboarding).

Incident and ServiceLifecycle Management:

- Advisesteam members on performing data collection, triage, technical analysis, andredirection and recommends methods to maintain and optimize operations andinfrastructure reliability.

- Providessupport to team members monitoring services, ensuring they maintain up-to-dateknowledge of performance and document their condition.

- Leveragesworking knowledge to aid team members in performing incident response, rootcause analyses, and/or maintenance on assigned services (e.g., softwareinstalls, version upgrades, security updates, backup and recovery).

- Reviewshealth and performance reporting and recommends appropriate actions based ontrends in data.

- Helpsteam members follow procedures to perform provisioning to supportinfrastructure, applications, and services.

- Educatesteam members on performing decommissioning (e.g., shutting down servers,removing data from databases) to remove objects that are no longer needed.

Automation:

- Trainsteam to identify opportunities for automation and assesses potential benefits.

- Reviewsautomation tools or scripts developed by team members and provides feedback.

- Coachesteam members to conduct testing to ensure automation performs the taskcorrectly and produces expected results.

Technical Communication andGuidance:

- Trainsand enables team members to communicate the scale, capacity, security,performance attributes, and requirements of services and technology within andsometimes beyond immediate team.

- Reviewsand helps team members understand the potential impact of infrastructure,feature, and tool changes, considering their impact on team operations.

Troubleshooting andResolution:

- Servesas the team's escalation point for incidents and other moderately complexissues arising within Oracle services.

- Recommendsmethods to resolve technical issues spanning various services, coaching teammembers to investigate and debug products in order to reach SLOs (service levelobjectives).

- Reviewsdocumentation for accuracy and trains team members to perform root causeanalyses according to standard reporting methods.

- Coachesteam members to independently perform post-mortem procedures to preventincident reoccurrence.

Innovation and Improvement:

- Enablesteam members to experiment with new tools and technologies and helps assesstheir potential impact on and improve infrastructure performance andreliability, ensuring adherence to security standards.

- Supervisesthe execution of improvements for performance bottlenecks and deployments toensure efficient resource usage, speed, and scalability.

- Developsteam members' knowledge of site reliability trends and shares new informationto help them build, test, deploy and run services.

- Trainsteam members to perform analyses and provide clear data on production tocontribute to business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution:

- Createsand owns the execution plan for the team's work and multiple projects orinitiatives, monitoring timelines and budgets when applicable to ensureprojects are completed on time and in adherence with requirements. Delegateswork across the team and helps them prioritize their work. Identifies resourceneeds and adapts plans based on changing priorities and business needs.

Collaboration &Partnership:

- Strengthenscollaborative partnerships across teams to align expectations and sharedobjectives. Guides team members to build relationships with business leaders,stakeholders, and/or customers to ensure effective collaboration. Practicesactive listening and asks insightful questions to promote an inclusive culture.

Problem Solving:

- Leadsteam to identify and address moderately complex operational and/or technicalissues in accordance with standard practices, providing guidance asappropriate. Directs team to analyze data and/or information from multiplesources to troubleshoot moderately complex errors.

Continuous Learning:

- Activelyseeks learning opportunities for self and team to enhance knowledge and skillsin key areas and remain current with industry advancements. Uses feedback andtraining to elevate personal and team skills, modeling a commitment tolearning. Identifies skill gaps within the team and supports team members inlearning opportunities by providing resources and fostering an environment thatencourages knowledge-sharing.

Continuous Improvement:

- Identifiesand recommends improvements as well as encourages team to share ideas toincrease the efficiency and effectiveness of processes, protocols, andworkflows within a team. Reviews and provides feedback on team members' ideasand seeks input from others on alternative approaches and methods for improvingwork.

Performance and Development:

- Coachesand provides direction to team members in alignment with performance managementprocesses, guidelines, and expectations. Facilitates goal setting discussionswith team members, ensuring individual goals are aligned with broader teamgoals. Identifies development opportunities to help team members improve performance.Contributes to the talent acquisition pipeline by leading candidate interviews,assessing promotion eligibility, and managing talent resources.

Qualifications

Minimum Job Qualifications
Education and/or Experience:
8 years of experience in software engineering, infrastructure management, or related field

OR

Bachelor's Degree in Computer Science, Engineering, or related field AND 4 years of experience in software engineering, infrastructure management, or related field

OR

Master's Degree in Computer Science, Engineering, or related field AND 2 year of experience in software engineering, infrastructure management, or related field.

Job Skills:
Data Analysis Demonstrated ability to analyze and interpret data to produce actionable business insights.

Automation Experience:
3 years of experience in automation.

Programming Experience:
3 years of experience in programming and/or scripting.

Preferred Job Qualifications
Education and/or Experience:
9 years of experience in software engineering, infrastructure management, or related field

OR

Bachelor's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field

OR

Master's Degree in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field

OR

Doctorate in Computer Science, Engineering, or related field AND 1 year of experience in software engineering, infrastructure management, or related field.

People Leadership / Management Experience:
1 year of experience in a leadership role with or without direct reports.

Budget Experience:
1 year of experience working with operating budgets and/or project financials.

Automation Experience:
5 years of experience in automation.

Programming Experience:
5 years of experience in programming and/or scripting.