Scotiabank

Manager, Security Offboarding

Scotiabank • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Postgraduate degree in Computer Science or 5+ years of IT experience.
  • Fluent in English; Spanish fluency is a plus.
  • 5+ years in resource management.
  • Strong understanding of Active Directory and ServiceNow.
  • Proven track record in IT project management and workflow automation.
  • Experience with automation strategy development and implementation.
  • Technical certifications (e.g., Security+, MCSE, MCSA, CISSP) are advantageous.

Responsibilities

  • Lead and oversee daily operations for Security Offboarding services.
  • Align team objectives with organizational goals and enhance a high-performance environment.
  • Develop talent through coaching and skill development initiatives.
  • Manage incident escalation and operational risk mitigation effectively.
  • Drive process improvements and automation solutions to enhance operational efficiency.
  • Ensure compliance with SLAs, KPIs, and critical service commitments.
  • Foster collaborative working relationships with business partners and stakeholders.

Benefits

  • Emphasis on diversity, equity, inclusion, and allyship across the organization.
  • Commitment to accessibility and workplace accommodations for all employees.
  • Opportunities for upskilling, including online courses and tuition assistance.
  • Competitive rewards program featuring bonuses and flexible vacation policies.
  • Access to community engagement programs and initiatives.
Full Job Description
Requisition ID: 270334

The incumbent will provide support, guidance, leadership, strategic direction and management supervision for daily operations to team members as required for the operation of Security Offboarding. The incumbent is responsible for ensuring reliable employee IT technologies and ensures a high level of user satisfaction with the operations services provided by their team.

The mandate is to champion new standard and service improvements that allow the team to continuously improve performance and expand the team's assigned service responsibility. Change management of the team's day-to-day operational processes including ongoing improvement, incident management and mitigation of operational risks are within scope for the incumbent.

The incumbent is a strategic thinker who manages resources, projects and activities while ensuring availability targets, key measurements, and critical service commitments of the area are maintained.

Is this role right for you? In this role you will:

  • Provide leadership, direction, and oversight across Host and Services teams, ensuring alignment to organizational objectives and champion a high-performance and inclusive work environment
  • Establish clear roles, responsibilities, and performance expectations across all functions
  • Build and maintain a high performing, engaged, and accountable workforce
  • Develop talent through coaching, mentorship, and skill development initiatives
  • Ensure adequate coverage and resource alignment based on demand, volume, and risk
  • Oversee end-to-end Security Offboarding services
  • Ensure adherence to SLAs, KPIs, KRIs, and service commitments
  • Manage incident escalation, issue resolution, and operational risk mitigation
  • Ensure timely removal of access in alignment with security and compliance requirements
  • Maintain high levels of service quality and user satisfaction
  • Provide work leadership and guidance to team members and business partners they will be collaborating with for automation and process improvement initiatives.
  • Champion a high-performance environment and contributes to an inclusive work environment.
  • Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Maintain and improve (through continuous improvement) current processes and procedures.
  • Manage medium to high-risk projects, as assigned.
  • Drive initiatives within the team and the overall department to deliver automation solutions and process improvements including application onboarding activities to reduce manual effort and improve the team's overall performance.
  • Play an overall role for the Security Offboarding Team that seeks out areas for improvement and works with the stakeholders (team member of business line partners) to implement improvements.
  • Manage multiple initiatives/tasks concurrently. Assist on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance.
  • Manage escalations by Determining the course(s) of action that may fall outside of procedural and policy guidelines and standards and make recommendations, accordingly, escalating to Senior Management as required
  • Be curious and driven. Keep current on rapidly changing technological trends, self-teach new technologies and maintain an understanding of emerging technology strategies in order to apply those to internal processes.
  • Maintain working relationships with key business line partners.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Actively pursue upskill opportunities and certifications


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Postgraduate in Computer Science (related field) or 5 plus years of experience in Information Technology
  • The incumbent must possess good oral and written communication skills for the purpose of providing reports to management and effectively communicating with the user community.
  • English fluency mandatory
  • Spanish fluency would be an asset
  • 5+ years' experience managing resources
  • Knowledge of Active Directory and ServiceNow
  • 5+ years' experience in an IT projects environment with a working knowledge in project execution, and workflow automation.
  • 5+ years technical work experience
  • Technical designations are an asset (i.e. Security+, MCSE, MCSA, CISSP)
  • Experience in developing and implementing automation strategies.
  • Proven strong record of meeting strategic technology targets and deliverables operational demands while under stressful time constraints and demands
  • Demonstrate strong leadership, relationship building, collaboration and people management skills with ability to influence and orchestrate resources at all levels


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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