Macy's

Manager, Regional Technology

Macy's • $100K — $120K *
Los Angeles, CA 90011In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • 3-5 years of experience in technology operations, IT project management, or retail systems support.
  • Strong project management skills across multiple locations.
  • Strategic thinker translating challenges into actionable technology plans.
  • Excellent communication skills for consultations and training materials.
  • Experience with major technology escalations and quality assurance processes.
  • Knowledge of retail environments, POS systems, and Mobile Device Management (MDM) tools.

Responsibilities

  • Manage regional technology pilots, rollouts, and system upgrades with minimal disruption.
  • Partner with IT and store leadership to assess store readiness and adjust schedules accordingly.
  • Collaborate with central teams for regional QA and ensure zero-defect deployments.
  • Conduct onsite consultations for store management to leverage technology effectively.
  • Act as a bridge between field operations and central IT, providing actionable insights.
  • Lead during critical technical situations, coordinating internal and vendor responses.
  • Create and maintain training materials to support store teams during technology transitions.

Benefits

  • Opportunity to make a meaningful impact on store operations.
  • Potential for career growth in technology and project management.
  • Supportive environment for innovation and collaboration.
  • Engagement in the intersection of retail and technology.
Full Job Description
Job Description

Job Overview:

The Regional Technology Manager plays a crucial role in driving the successful implementation, reliability, and adoption of store technology across a defined regional area. Acting as a strategic project lead, this role partners directly with store management to ensure technology initiatives are deployed smoothly and align with operational needs.

The ideal candidate blends project management skills with strategic technical thinking. They focus on guiding deployments, leading quality assurance, resolving high-level escalations, and working one-on-one with stores to maximize the value of their technology tools through expert guidance and clear documentation.

Essential Functions:

Regional Project Management & Quality Assurance
  • Manage the regional execution of technology pilots, rollouts, and system upgrades, ensuring projects are delivered on time and with minimal disruption to store operations.
  • Partner with central IT and store leadership to evaluate store readiness, adjusting rollout schedules and pacing as needed to support business priorities.
  • Collaborate with central technical teams to execute regional QA, testing, and configuration management, ensuring zero-defect deployments and operational readiness prior to launch.

Strategic Partnership & Consulting
  • Conduct on-site visits to consult with store management. Review their unique operational challenges and provide expert guidance on how to better leverage existing systems (e.g., POS, mobile devices, clienteling tools) to hit business targets.
  • Act as the strategic bridge between the field and central IT. Synthesize regional feedback into actionable insights, advising central teams on necessary adjustments to future roadmaps and solutions.

Incident Escalation & Field Coordination
  • Act as the primary project leader during critical technical situations or major outages in the region. Guide internal staff and coordinate with vendors to determine the most effective correction path, moving beyond scripted solutions.
  • Serve as the senior escalation point for complex, recurring issues. Analyze the escalation path to identify root causes and implement permanent fixes rather than treating symptoms.
  • Serve as the on-site liaison with third-party technicians during major hardware/software installations and critical break-fix scenarios, ensuring work is completed accurately and to operational standards.

Training & Documentation
  • Create, maintain, and continuously improve training materials, operational playbooks, and procedural documentation to support store teams.
  • Drive user adoption by ensuring store teams are properly prepared, supported, and trained during major technology transitions. Partner with cross-functional stakeholders to ensure documentation always reflects current system updates.

Proactive Analysis & Insights
  • Monitor and analyze regional incident data and field feedback to identify process gaps and opportunities for improvement.
  • Develop and recommend proactive support strategies to anticipate business needs, shifting the region from reactive troubleshooting to preventative operations.

Qualifications:
  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • 3-5 years of experience in technology operations, IT project management, or retail systems support.
  • Strong project management skills, with the ability to coordinate deployments, manage timelines, and balance priorities across multiple geographic locations.
  • Strategic thinker with the ability to translate operational challenges into actionable technology adoption plans.
  • Excellent written and verbal communication skills; capable of conducting 1-on-1 consultations with store leadership and developing comprehensive training materials.
  • Proven experience handling major technology escalations and guiding quality assurance (QA) and testing processes.
  • Working knowledge of retail environments, network infrastructure, POS systems, and Mobile Device Management (MDM) tools.
  • Demonstrated ability to work autonomously and prioritize tasks effectively in a remote or geographically distributed environment.
  • Demonstrates initiative, adaptability, and a proactive mindset in solving complex challenges.

Why Join Us:

This is an exciting opportunity for a tech-savvy, solution-driven individual to make a meaningful impact on store operations. If you are motivated by innovation, thrive on collaboration, and are excited about the intersection of retail and technology-we encourage you to apply.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time.

DIGITAL00

About Macy's

Macy's Careers

Join the vibrant team at Macy's—a leader in the retail industry, offering unparalleled job opportunities that empower you to leverage your skills and drive innovation. At Macy's, we are committed to fostering a culture of diversity and professional growth, making it an exciting time to become part of our global community. Work You'll Do Embark on a career at Macy's and be at the forefront of the retail revolution. With a variety of positions available, from in-store roles to corporate leadership, Macy's provides a platform for professional development and career advancement. Whether you're looking for a full-time position or a part-time internship, Macy's offers a dynamic work environment where your contributions are valued and celebrated. Join Macy's market-leading team to help redefine the shopping experience for millions of customers worldwide. Lead through innovation and be part of a company that prides itself on its commitment to leadership and excellence in the retail sector. Transform your career with Macy's through our comprehensive training programs and development opportunities. Work alongside a diverse team of professionals, all driven by a shared goal of delivering exceptional service and driving success in a competitive marketplace. Macy's Employment Experience At Macy's, we understand that our employees are our greatest asset. That's why we offer competitive benefits, including health insurance, retirement plans, and employee discounts, to ensure our team members are supported both personally and professionally. Our commitment to diversity and inclusion is evident in our hiring practices and corporate culture. We strive to create an environment where all employees can thrive and contribute to our collective success. Macy's is not just a company; it's a community where innovation, leadership, and teamwork are at the heart of what we do. Innovative Work Macy's is a place where you can harness your skills to explore new ideas and innovative solutions. Our commitment to innovation is what sets us apart and keeps us at the forefront of the retail industry. Join us and contribute to projects that redefine retail and improve customer experiences across all our channels. Be Part of a Great Team At Macy's, you'll collaborate with talented professionals who are passionate about redefining retail. Our team's unparalleled capabilities and dedication to excellence make Macy's a leader in the industry. Here, your career will flourish as you work on diverse projects and make a real impact on our company's future. Future-Proof Your Career With Macy's, the sky's the limit when it comes to career growth and opportunities. Advance your career through our training and development programs, designed to nurture your professional skills and prepare you for future leadership roles. Grow with us and see how far your ambition can take you. Stay Connected Join Our Team Search for open positions that match your skills and interests at Macy's. We are always on the lookout for passionate, creative, and solution-driven team players. Explore the numerous career paths available and find the perfect fit for you. Keep Up to Date Stay informed with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Macy's a fantastic place to work. Our careers blog is your go-to resource for everything from interview tips to resume advice. Job Alert Emails Customize your subscription to receive job alerts and the latest news from Macy's. Tailor your preferences to see exciting and rewarding opportunities that align with your career aspirations. Join us and be part of a company that values innovation, leadership, and a diverse workforce.
Learn more about Macy's
Size
88,857 employees
Market Cap
$5.4 billion
Industry
Retail & Consumer Goods
Net Income
-$3.9 billion
Founded
1858
5 Year Trend
-0.4%
Revenue
$18 billion
NASDAQ
M
* Ladders Estimates

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