Full Job Description
Purpose: The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks and returns of potentially new business opportunities, to identify and develop sales and cost savings, and to determine where there can be efficiency gains in Operations.
Essential Functions:
Sets strategic direction for evaluating the cost and benefit of existing controls; provides support to operational teams by developing new procedures and assuring compliance with all corporate policies Ensures that Duty Free, Duty Paid, and F&B Operations are in compliance with the operational and financial policies, as well as for the ongoing improvement of facilities, operations, productivity, and effectiveness both individually and collectively Provides leadership on internal control matters and directs efforts to maintain appropriate internal control standards including training to ensure the accuracy and integrity of financial statements Coordinates the budget and forecast process, including review and validation Supports short-term and long-term regional strategies designed to deliver on key financial metrics; partners with branch management and other peers to identify income and expense opportunities and implement solutions Prepares business analysis, reports and presentations, including developing financial bridges; provides strong fact-based due diligence analysis as a company functional lead in support of new business opportunities Serves as the management liaison to Operations leadership; effectively communicates and presents critical business/financial matters maintaining continuous lines of communication Contributes to the development of field finance strategic goals and objectives, as well as the overall management of the organization Provides input for company-wide period exception reports with a summary of key performance indicators for senior management Oversees the period closing process with Operations and ensures that branch and enterprise results are reported accurately to guarantee the integrity of the financial results Reviews P&L's/KPIs/OKRs with Operations in conjunction with corporate/regional/functional team and develops improvement plans for Sales, Cost, and Labor Optimization to attain budgeted and forecasted targets; ensures that Field Finance is adhering to the strategic plan, delivering status reports to local and area Operations leadership
Reporting Relationship: The Director of Operations Performance reports to the Senior Director of Operations Performance
Major Interdependencies: Business Analytics, Operations Support Services, Operations, Loss Prevention, Risk Management, Finance
Minimum Qualifications, Knowledge, Skills, and Work Environment: Education and Experience: The combination of education and professional experience must exceed 8 years:o In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing operational or financial analysis programs o In a technical role: Requires 8 years of operations or finance experience engaged in developing and delivering operational or financial analysis programso A bachelor's degree in a program related to the functional area can count for 3 of the eight-year requirement• An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement o In the industry: 3-5 years of Hospitality, F&B and/or Retail experience Specialized Skillset/Competencies/Traits:o Requires strong knowledge of Microsoft Excel and other reporting tools (i.e. PowerBI) and business acumen to understand financial modeling (NPV, IRR, cost/benefit, trend and variance analysis) o Requires ability to build and maintain strong relationships across departments and with external partners including Joint Ventures, sub-tenants, landlords and vendorso Requires experience interpreting and commenting on contractual agreementso Advanced business acumen and also has the strategic mindset required to understand the long-term implications of financial analysis decisions and to advance the organization's goalso Demonstrated history of anticipating the needs of the business and complex stakeholderso Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goalso Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results Location/Travel:o This position may be based at our North America Support Center in Bethesda, Maryland, or East Rutherford, New Jersey, or at one of our airport locations o This position requires up to 25% travel
