Job Summary:

In this role, you will lead Quality Assurance efforts across assigned Retail Technology product areas, ensuring high standards of quality, stability, and delivery for software solutions supporting Little Caesars Enterprises (LCE). You will oversee QA resources aligned to product teams, drive adoption of modern QA practices, and champion quality throughout the software development lifecycle. 

The QA Manager partners closely with Product, Engineering, DevOps, and business stakeholders to deliver reliable, scalable, and customer-centric technology solutions. This role combines  strategic leadership, hands-on quality oversight, people leadership, and operational execution within a fast-paced, evolving retail technology environment. 

What You Will Do:

Quality & Delivery Leadership 

• Lead QA activities for assigned product and platform teams, ensuring testing strategy, execution, and reporting align with enterprise QA standards. Integrate quality practices across all phases of the SDLC, including requirements, development, testing, release, and post-deployment validation. 
• Champion shift-left testing, risk-based testing, and continuous quality practices across agile teams. 
• Ensure test planning, defect management, quality metrics, and release readiness activities are clearly defined, measurable, and consistently executed. Own quality execution and go-live readiness recommendations for assigned products; escalate enterprise-level risks to QA leadership. 
• Be accountable for quality outcomes including defect leakage rates, test effectiveness, automation adoption, and release quality. 

Automation & Tooling 

• Partner with Automation and Performance leads to implement and sustain automation strategies aligned with CI/CD pipelines. Drive adoption of modern QA tools and frameworks such as Azure DevOps, Playwright-based automation, and API testing. 
• Identify opportunities to reduce manual testing, improve environment stability, and increase overall test effectiveness. 
• Leverage AI-assisted quality engineering capabilities (e.g., test generation, defect analysis, productivity enablement) within established enterprise QA standards and governance. 

People Leadership 

• Manage and develop QA analysts and engineers across manual and automated testing disciplines. Provide coaching, continuous feedback, performance management, and career development planning. 
• Support hiring, onboarding, vendor engagement, and capacity planning aligned with delivery needs. 
• Foster an inclusive, accountable, and continuous-improvement-focused team culture that emphasizes quality ownership. 

Cross-Functional Collaboration 

• Partner with Product Owners, Engineering Managers, DevOps, and business stakeholders to plan, estimate, and prioritize quality activities. 
• Proactively communicate quality risks, dependencies, and overall quality health to project teams and leadership. 
• Collaborate with peer QA Managers and QA leadership to align priorities, resolve delivery conflicts, and ensure consistent execution across portfolios. 

Process & Governance 

• Execute and continuously improve QA processes, standards, and metrics defined by enterprise QA leadership. 
• Ensure compliance with LCE quality, security, and operational standards, including vendor and retail quality expectations. 
• Partner with Engineering and DevOps to monitor and improve test environment stability, data readiness, and deployment reliability. 

Contribute to QA maturity initiatives, lessons learned, and best-practice sharing across the organization. Role Expectations & Competencies 

• Demonstrated ability to manage multiple concurrent initiatives and competing priorities. 
• Strong analytical, organizational, and problem-solving skills. 
• Excellent written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences. 
• Proven ability to build strong relationships and collaborate effectively across technical and business teams. 

Who You Are:

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience. 
• 5 years of experience in software quality assurance across Agile and/or hybrid delivery models. 
• 3 years of people management experience, including coaching, development planning, and performance management. 
• Strong understanding of SDLC, test methodologies, and modern quality engineering practices. 
• Experience with QA and ALM tools such as Azure DevOps, test management systems, and defect tracking tools. 
• Practical understanding of test automation concepts and integration with CI/CD pipelines. 

What Will Make You Stand Out:

• Experience supporting enterprise retail, e-commerce, or omnichannel platforms. 
• Exposure to performance, integration, and API testing practices. 
• Experience working with onshore/offshore or vendor QA teams. 
• Demonstrated passion for quality transformation and continuous improvement. 

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.