Amazon

Manager, Program Management - Grocery Delivery, NA Grocery Delivery

Amazon$139K — $189K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in supply chain, business, engineering, finance, or related field
  • 5+ years of experience working with both tech and non-tech teams
  • 5+ years of team management experience
  • 5+ years of project delivery experience
  • 5+ years of program or project management experience
  • Experience in defining program requirements using data and metrics

Responsibilities

  • Define and execute the delivery performance roadmap for the US Grocery FC network
  • Lead, coach, and develop a team of six, establishing priorities and accountability
  • Design and optimize driver scheduling, routing, and assignment strategies
  • Build frameworks for exception management and alerting for delivery disruptions
  • Conduct analyses to evaluate cost, speed, and quality trade-offs
  • Drive cross-functional initiatives, aligning stakeholders from scoping to execution
  • Create reporting mechanisms to surface performance trends and opportunities
  • Implement scalable process improvements to enhance the delivery experience

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible Spending Accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Join Amazon's US Grocery Delivery team as a Manager of Program Management, where you will serve as the single-threaded owner of delivery strategy and execution across the US Grocery Fulfillment Center network.

In this role, you will lead a team of six direct reports, owning both cost and quality performance for Grocery FC last mile delivery. You will act as a thought leader for your team - guiding deep dives into complex data to drive adjustments across proactive levers (driver scheduling, routing, and assignment) and reactive systems (exception management, andons, and alerts). Your ability to translate data into actionable insights will be critical to optimizing delivery performance and raising the bar for the customer experience.

You will work cross-functionally with Amazon Flex, Retail, Capacity Planning, Operations, Operations Integration, and Technology teams to develop innovative solutions that advance organizational goals. Success in this role requires a balance of strategic thinking and hands-on execution - you will be expected to identify opportunities, build scalable mechanisms, and deliver measurable results across a complex and fast-moving network.

This is a high-visibility role ideal for a leader who thrives in ambiguity, is passionate about solving complex supply chain challenges, and is motivated by driving impact at scale.

Key job responsibilities

- Define and execute the delivery performance roadmap for the US Grocery FC network, setting goals and tracking progress against cost and quality targets.

- Lead, coach, and develop a team of six, establishing clear priorities and creating mechanisms for accountability and professional growth.

- Design and refine driver scheduling, routing, and assignment strategies to optimize delivery throughput and cost efficiency.

- Build and maintain frameworks for exception management, andons, and alerting to enable rapid response to delivery disruptions.

- Develop business cases and conduct analyses to evaluate trade-offs between cost, speed, and quality across the delivery network.

- Drive cross-functional initiatives with Amazon Flex, Retail, Capacity Planning, Operations, Operations Integration, and Technology partners, aligning stakeholders from scoping through execution.

- Create and own reporting mechanisms that surface key performance trends, risks, and opportunities to senior leadership.

- Identify and implement scalablQe process improvements that reduce defects and improve the end-to-end customer delivery experience.

BASIC QUALIFICATIONS

- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

- 5+ years of working cross functionally with tech and non-tech teams experience

- 5+ years of team management experience

- 5+ years of cross functional project delivery experience

- 5+ years of program or project management experience

- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 139,900.00 - 189,300.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Retail & Consumer Goods Jobs

Find similar Manager, Program Management - Grocery Delivery, NA Grocery Delivery jobs: