10+ years in UX research or product research with end-to-end program ownership
Proven track record linking qualitative and quantitative evidence to product roadmaps
Fluency in varied research methodologies, including longitudinal studies and surveys
Experience in senior governance and steering committee discussions
Demonstrated skills in designing research request processes for multi-disciplinary teams
Familiarity with modern AI tools and their impact on research workflows
Ability to coach non-researchers in conducting high-quality research
Responsibilities
Set vision and standards for product research at Benevity
Act as a strategic partner in product research, moving beyond a request queue
Lead and expand the research team in response to growing demand
Engage with governance forums to inject research evidence into executive decisions
Prioritize and field research requests from various organizational teams
Redesign workflows to leverage AI for enhanced research efficiency
Oversee end-to-end Employee and Nonprofit tracking studies, from design to reporting
Benefits
Opportunity to build a modern research function in a purpose-driven organization
Engagement with diverse voices to shape product decisions
Integration of AI into research workflows for efficiency
Collaboration with multi-disciplinary teams for comprehensive insights
Access to structured research repositories for actionable insights
Full Job Description
Benevity's product research practice bridges the real-world experiences of employees, nonprofits, and impact leaders with our product vision. As the Product Research Lead, you will own and evolve this practice end to end, leading both current strategy and shaping the team that grows around it. Sitting at the intersection of insights and execution, you will field research requests across the company, integrate AI directly into research workflows, and ensure evidence shapes our product roadmap. This senior position offers a unique opportunity to build a modern, high-impact research function within a purpose-driven organization.
What you'll do:
Set the vision, standards, and operating rhythm for product research across Benevity
Run the practice as an active, relied-upon strategic partner rather than a passive request queue
Lead the research function today while shaping and growing the team as demand builds
Sit on steering committees and governance forums to bring evidence into executive decisions
Participate in product planning and prioritization conversations so research directly shapes the roadmap
Field and prioritize research requests across client success, marketing, operations, and nonprofit teams
Represent the diverse voices of employees, nonprofits, and impact leaders to senior leadership
Redesign research workflows so AI handles high-volume synthesis, tagging, and pattern-finding while human judgment guides interpretation
Establish guardrails for AI usage to maximize research speed while mitigating risks and verifying outputs
Build, maintain, and manage custom AI skills mapped to each phase of the product development lifecycle
