10+ years in UX or product research with program ownership experience
Proven ability to align qualitative and quantitative data with product decisions
Proficient in diverse methodologies including surveys and longitudinal studies
Experienced in executive governance and prioritization settings
Skills in designing research intake and prioritization processes
Familiarity with AI tools and risk management in research
Expertise in coaching others on sound research practices
Strong written and verbal communication skills.
Responsibilities
Set vision and standards for product research at Benevity
Act as a strategic partner for research needs across teams
Lead and expand the research function as demand increases
Engage in governance forums to inform executive decisions with evidence
Join product planning discussions to influence the roadmap based on research
Field and prioritize research requests from various departments
Ensure diverse perspectives are heard and represented in research efforts
Revamp workflows to incorporate AI in research synthesis and tagging
Benefits
Opportunity to shape a high-impact research function
Work in a purpose-driven organization
Lead and evolve the product research practice
Access to modern AI tools in everyday tasks
Engage with diverse voices to inform decision-making
Collaborative work with cross-functional teams
Possibility to coach and mentor non-research staff on research methods
Full Job Description
Benevity's product research practice bridges the real-world experiences of employees, nonprofits, and impact leaders with our product vision. As the Product Research Lead, you will own and evolve this practice end to end, leading both current strategy and shaping the team that grows around it. Sitting at the intersection of insights and execution, you will field research requests across the company, integrate AI directly into research workflows, and ensure evidence shapes our product roadmap. This senior position offers a unique opportunity to build a modern, high-impact research function within a purpose-driven organization.
What you'll do:
Set the vision, standards, and operating rhythm for product research across Benevity
Run the practice as an active, relied-upon strategic partner rather than a passive request queue
Lead the research function today while shaping and growing the team as demand builds
Sit on steering committees and governance forums to bring evidence into executive decisions
Participate in product planning and prioritization conversations so research directly shapes the roadmap
Field and prioritize research requests across client success, marketing, operations, and nonprofit teams
Represent the diverse voices of employees, nonprofits, and impact leaders to senior leadership
Redesign research workflows so AI handles high-volume synthesis, tagging, and pattern-finding while human judgment guides interpretation
Establish guardrails for AI usage to maximize research speed while mitigating risks and verifying outputs
Build, maintain, and manage custom AI skills mapped to each phase of the product development lifecycle
