10+ years in UX or product research with program ownership experience
Proven record of linking qualitative and quantitative insights to product decisions
Expertise in various methodologies including surveys and longitudinal tracking
Confidence in steering committee participation and governance discussions
Experience leading research request processes across diverse teams
Familiarity with AI tools and understanding their implications for risk and efficiency
Ability to mentor non-research professionals in effective research conduct
Strong self-initiative and execution capabilities as a practice lead
Responsibilities
Set vision and standards for product research at Benevity
Act as a strategic partner in research, not just a request queue
Lead current research efforts and develop the team as needs grow
Engage in executive discussions to integrate evidence into decision-making
Prioritize and manage research requests from different teams
Redesign workflows to incorporate AI for efficiency in data synthesis
Oversee end-to-end tracking studies for employees and nonprofits
Benefits
Flexible work environment
Opportunities for professional growth and development
Being part of a purpose-driven organization
Collaborative culture with cross-functional teams
Impactful work that shapes non-profit and employee experiences
Full Job Description
Benevity's product research practice bridges the real-world experiences of employees, nonprofits, and impact leaders with our product vision. As the Product Research Lead, you will own and evolve this practice end to end, leading both current strategy and shaping the team that grows around it. Sitting at the intersection of insights and execution, you will field research requests across the company, integrate AI directly into research workflows, and ensure evidence shapes our product roadmap. This senior position offers a unique opportunity to build a modern, high-impact research function within a purpose-driven organization.
What you'll do:
Set the vision, standards, and operating rhythm for product research across Benevity
Run the practice as an active, relied-upon strategic partner rather than a passive request queue
Lead the research function today while shaping and growing the team as demand builds
Sit on steering committees and governance forums to bring evidence into executive decisions
Participate in product planning and prioritization conversations so research directly shapes the roadmap
Field and prioritize research requests across client success, marketing, operations, and nonprofit teams
Represent the diverse voices of employees, nonprofits, and impact leaders to senior leadership
Redesign research workflows so AI handles high-volume synthesis, tagging, and pattern-finding while human judgment guides interpretation
Establish guardrails for AI usage to maximize research speed while mitigating risks and verifying outputs
Build, maintain, and manage custom AI skills mapped to each phase of the product development lifecycle
